Customer Service Operations Manager
3 weeks ago
Palo Verde Cancer Specialists seeks a highly skilled and experienced Customer Service Operations Manager to oversee the daily workflow and call center operations. As a key member of our team, you will be responsible for coaching, resolving issues, providing guidance and training to staff, and serving as a link between the team and upper management.
About the Role
We are seeking an exceptional candidate who possesses a strong knowledge and understanding of healthcare planning and has experience in interacting with physicians and allied health professionals. You should have excellent communication skills, both verbal and written, along with astute judgment in areas of human relations. Your ability to meet deadlines in a multi-functional task environment is crucial, as well as your organizational skills and operational knowledge of work processing, spreadsheets, data entry, fax machines, and other computer-related skills.
Responsibilities
- Oversee daily workflow and call center operations
- Coach, resolve issues, provide guidance, and train staff
- Serve as a link between the team and upper management
- Ensure adherence to all legal, HIPPA, OSHA, and PVHO/AUUA policies and procedures
Requirements
- Strong knowledge and understanding of healthcare planning
- Experience in interacting with physicians and allied health professionals
- Excellent communication skills, both verbal and written
- Astute judgment in areas of human relations
- Ability to meet deadlines in a multi-functional task environment
- Organizational skills and operational knowledge of work processing, spreadsheets, data entry, fax machines, and other computer-related skills
Salary Information
The estimated salary for this role is $70,000 - $90,000 per year, depending on experience.
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