Patient Services Team Lead

3 weeks ago


Sun City, Arizona, United States Sonora Quest Laboratories Full time
Job Description

We are seeking a highly skilled and experienced Patient Services Team Lead - Clinical Laboratory Manager to join our team at Sonora Quest Laboratories. This is an excellent opportunity for a motivated and results-driven individual to lead our phlebotomy department and drive operational excellence.

About the Role

  • This position will oversee daily operations of the phlebotomy department, ensuring smooth workflow and high-quality patient care.
  • You will be responsible for managing staff performance, providing coaching and training, and developing employees to work independently and as leaders within the self-directed teams.
  • Excellent leadership, communication, and interpersonal skills are essential for this role, as you will need to effectively interact with internal and external customers, including patients, nurses, physicians, office personnel, and vendors.

Key Responsibilities

  1. Daily operational oversight of the phlebotomy department, including management of staff schedules and attendance.
  2. Coaching and mentoring phlebotomists and ancillary staff to increase employee engagement, safety, quality, and production.
  3. Responsible for pre and post aspects of analytical testing necessary to effectively meet the needs of all age criteria patients.
  4. Focusing on quality by working closely with Supervisors, Managers, and Directors to set goals for area of focus and communicate updates on performance improvement and challenges related to metrics.
  5. Generating and analyzing reports to identify and correct quality concerns through training opportunities.

Requirements

  • A minimum of two years' experience in phlebotomy or test management within a clinical laboratory setting.
  • A strong knowledge and understanding of the clinical laboratory, particularly in test management/phlebotomy.
  • Ability to perform complex problem-solving and leadership skills required.
  • Effective communication and interpersonal skills, with the ability to work with diverse stakeholders.

Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications. The salary range may vary based on location, qualifications, and other factors.



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