Customer Service Lead

3 weeks ago


Sun City, Arizona, United States Palo Verde Cancer Specialists Full time
About the Role

We are seeking a highly motivated and organized Call Center Supervisor to join our team at Palo Verde Cancer Specialists. As a Call Center Supervisor, you will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional service to our patients and families.

Key Responsibilities
  • Lead a team of customer service representatives, providing guidance and feedback to ensure they meet performance expectations
  • Develop and implement training programs to improve employee knowledge and skills
  • Monitor and analyze call volume, identifying areas for improvement and implementing changes to increase efficiency
  • Collaborate with other departments to ensure seamless communication and resolve customer complaints
Requirements
  • 2+ years of experience in a supervisory role, preferably in a healthcare setting
  • Proven track record of improving customer satisfaction and reducing call wait times
  • Strong leadership and communication skills, with ability to motivate and guide a team
  • Experience with data analysis and reporting tools
What We Offer

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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