Operations Manager
6 days ago
Job Overview:
The Call Center Supervisor is responsible for overseeing the daily workflow and operations of the call center. This includes coaching, resolving issues, providing guidance and training to staff, and serving as a link between the team and upper management.
Responsibilities:
- Answering phones
- Supervising the team of operators
- Organizing workflow and ensuring employees understand their duties
- Monitoring employee productivity and training
- Providing constructive feedback and coaching
- Receiving patient complaints and resolving problems
- Communicating information from upper management to employees and vice versa
Requirements:
To be successful in this role, you must have excellent communication skills, both verbal and written, along with astute judgment in areas of human relations. You should also have experience interacting with physicians and allied health professionals, and be able to meet deadlines in a multi-functional task environment.
Estimated Salary: $60,000 - $80,000 per year
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