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Client Support Specialist

2 months ago

Pleasanton, California, United States Sun Technologies Full time

Job Title: Customer Service Representative

Required Skills: Responsible for effectively managing a high volume of orders through both inbound and outbound communications.

Location: Pleasanton, California

Job Overview:

As a healthcare customer service representative at Sun Technologies, you will play a crucial role in managing a significant volume of orders through various communication channels, including phone calls and in-person interactions. Your responsibilities will encompass adhering to communication protocols, addressing diverse topics, and serving as a vital link between our organization and its clientele.

Key Responsibilities:

  • Assist patients, referral sources, and administrative inquiries.
  • Engage with insurance providers and handle prior authorization requests.
  • Input patient data into the customer information management system.
  • Ensure customer satisfaction by addressing health-related issues and concerns.
  • Make informed decisions independently during off-hours to maintain a seamless supply of products to clients.
  • Develop insights into customer needs and trends to enhance satisfaction and loyalty.
  • Gain knowledge of various insurance qualifications to ensure accurate order processing.

Job Requirements:

We seek a customer service representative who possesses exceptional customer service and problem-solving abilities, along with the capacity to work autonomously and collaboratively within a team. Strong time-management and organizational skills are essential for effectively navigating multiple priorities in a dynamic environment. Additionally, you should demonstrate outstanding verbal and written communication, interpersonal, and active listening skills, with the ability to prioritize issues and respond appropriately.

Qualifications:

  • High School Diploma or GED; some college education preferred.
  • A minimum of 1 year of experience in customer service.
  • Ability to project a positive and professional image to clients and colleagues.
  • Maintain composure in high-pressure situations.
  • Capable of following through on issues until resolution.
  • Experience: 2+ years in a related field.