Client Relations Specialist

2 weeks ago

Pleasanton, California, United States Randstad Full time
Position Overview:
We are seeking a dedicated Client Relations Specialist to join our team. This role involves managing client interactions and ensuring a positive experience for all members.

Job Summary:
This position is a contract opportunity. The successful candidate will initially undergo training onsite before transitioning to a remote work environment.

Key Responsibilities:
1. Manage the organization's complaint and grievance processes effectively.
2. Conduct thorough investigations into client issues, ensuring accurate documentation of all relevant data.
3. Identify and address specialized cases, following established protocols.
4. Communicate effectively with a diverse range of internal and external stakeholders to enhance client satisfaction.
5. Collaborate with internal teams, managers, and healthcare professionals to resolve issues promptly.
6. Research and address complaints filed by clients, providing clear communication regarding decisions made.
7. Ensure compliance with all regulatory standards and internal policies while processing grievances.
8. Maintain a high level of quality in work output, particularly in managing sensitive client matters.
9. Participate in departmental meetings and training sessions as required.

Qualifications:
- Minimum of 3 years of experience in customer service or a related field.
- High school diploma or equivalent required.
- Strong interpersonal, verbal, and written communication skills.
- Ability to manage time effectively and handle a high volume of cases.
- Knowledge of grievance and appeals processes is preferred.
- Familiarity with healthcare regulations and standards is advantageous.

Work Environment:
This role offers the flexibility of remote work following initial training, allowing for a balanced work-life dynamic.

Equal Opportunity Employer:
Randstad is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

  • Client Relations Coordinator

    2 weeks ago

    Pleasanton, California, United States Urolift Full time

    Client Relations CoordinatorPosition Overview:The Client Relations Coordinator plays a crucial role in delivering exceptional service through the Customer Support department. As a vital member of the Customer Support team, this position aids field representatives in driving sales and ensuring client satisfaction.Key Responsibilities:Provide comprehensive...

  • Travel Nurse RN

    2 days ago

    Pleasanton, California, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Labor and Delivery SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Labor and Delivery Specialist to join their team. As a Travel Nurse RN - Labor and Delivery Specialist, you will be responsible for providing high-quality patient care in a Labor and Delivery setting.Job Summary:Provide direct patient care...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States Ultimate Staffing Services Full time

    Position OverviewThe Client Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to our products and services.Key ResponsibilitiesAssist Customers: Address customer inquiries by providing solutions to product and service challenges while offering relevant information that aids in...

  • Client Success Specialist

    2 weeks ago

    Pleasanton, California, United States Workday Full time

    About the RoleThe Client Success Specialist is instrumental in ensuring that our clients derive significant value from our solutions. In this capacity, you will be a vital contributor to our clients' journeys with Workday.As a trusted advisor, you will collaborate closely with your team and other departments, including Sales and Services, to empower clients...

  • Client Support Specialist

    1 week ago

    Pleasanton, California, United States Morgan King - State Farm Agent Full time

    Become a Part of Our Dynamic TeamPosition SummaryWe are seeking enthusiastic and approachable individuals to join our organization as a Client Support Specialist. In this role, you will engage with clients and deliver outstanding service. Our focus is on promoting State Farm insurance and financial service offerings to our esteemed clientele.Key...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States Internet Brands Full time

    Client Support SpecialistCustomer ExperienceOverviewNolo stands as a leading provider of self-service legal solutions tailored for individuals and small enterprises. Our offerings encompass articles, publications, applications, and software, including our well-known resources. As a subsidiary of Internet Brands, our platforms include various topic-specific...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States Avispa Technology Full time

    Job OverviewCustomer Care Analyst 1507 (H)A prominent enterprise software solutions firm is in search of a Customer Care Analyst. The ideal candidate will assist clients in resolving challenges related to the products or services offered by the organization. Previous experience in customer support is preferred. The company provides a positive work...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Role Overview:As a Customer Care Analyst, you will play a crucial role in providing exceptional support to our clients, assisting them in resolving challenges related to our products and services.Key Responsibilities:• Deliver assistance to customers, addressing inquiries and troubleshooting issues effectively.• Engage with technical questions, guiding...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States Sun Technologies Full time

    Job Title: Customer Service RepresentativeRequired Skills: Responsible for effectively managing a high volume of orders through both inbound and outbound communications.Location: Pleasanton, CaliforniaJob Overview:As a healthcare customer service representative at Sun Technologies, you will play a crucial role in managing a significant volume of orders...

  • Client Support Specialist

    2 weeks ago

    Pleasanton, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Role Overview: As a Customer Care Analyst, you will play a crucial role in assisting clients with their inquiries and challenges related to our products and services.Key Responsibilities: • Provide comprehensive support to customers, addressing various issues they may encounter. • Engage with technical inquiries, offering solutions and guidance to...

  • Labor Relations Specialist

    1 week ago

    Pleasanton, California, United States Kaiser Permanente Full time

    Job Title: Labor Relations Consultant IVCompany: Kaiser PermanenteJob Summary:This role involves negotiating, implementing, and overseeing collective bargaining and labor agreements while engaging in Union relations activities and initiatives.Key Responsibilities:Practice self-development and promote learning in othersComplete work assignments and contribute...

  • Americas HR Benefits and Relations Specialist

    2 weeks ago

    Pleasanton, California, United States BayOne Solutions Full time

    Position Overview: As the Employee Benefits and Relations Manager for BayOne Solutions, you will be responsible for overseeing and managing all facets of employee benefits programs, including health, retirement, time off, holidays, and recognition initiatives. Your role will be pivotal in designing, implementing, and administering competitive and...

  • Security Specialist

    5 days ago

    Pleasanton, California, United States Security Industry Specialists Full time

    About this position:Department: Retail SecurityLocation: Pleasanton, CAEmployment Type: Full TimeAbout us: Security Industry Specialists, Inc. (SIS) is a leading provider of security solutions to top companies and brands worldwide. We deliver exceptional services that exceed industry standards through innovation, process improvement, and a commitment to...

  • Client Service Associate

    2 weeks ago

    Pleasanton, California, United States Morgan King - State Farm Agent Full time

    Career Opportunity in Client ServicesAre you seeking a fulfilling part-time role with attractive compensation? Consider joining the team at Morgan King - State Farm Agent.Key ResponsibilitiesEstablish and nurture strong relationships with clients, providing assistance as needed.Offer prompt, accurate, and friendly customer support, addressing inquiries...

  • Roofing Specialist

    1 week ago

    Pleasanton, California, United States Specialty Termite Full time

    Job OverviewSpecialty Termite is seeking to expand our team with a dedicated Roofing Specialist. We focus on comprehensive roofing solutions, catering to various needs from minor repairs to extensive re-roofing projects and flat walking decks. Our commitment to quality craftsmanship and exceptional customer service sets us apart in the industry.Key...

  • Marketing Support Specialist

    1 week ago

    Pleasanton, California, United States Smart Solutions Inc Full time

    Position Overview:The Marketing Support Specialist is integral to the marketing team at Smart Solutions Inc, assisting in various initiatives to enhance brand visibility and customer engagement.Key Responsibilities:Assisting in the planning and execution of promotional campaignsCollaborating with marketing professionals to streamline project...

  • Infrastructure Systems Specialist

    1 week ago

    Pleasanton, California, United States STN Incorporated Full time

    Infrastructure Systems Specialist at STN IncorporatedAn Infrastructure Systems Specialist at STN Incorporated plays a crucial role in collaborating with technical teams, project management offices, and clients. This position focuses on the support and automation of both STN and client systems, alongside effective planning, timeline management, and resource...

  • Eyelash Extension Specialist

    5 days ago

    Pleasanton, California, United States Millennium Hair Salon & Day Spa Full time

    Job Opportunity at Millennium Hair Salon & Day SpaWe are seeking a skilled and licensed professional to join our team as an Eyelash Extension Specialist. Our salon is a professional and upscale environment, perfect for a health and beauty-minded individual to share with other practitioners.Key Responsibilities:Provide high-quality eyelash extension services...

  • Accounts Receivable Specialist

    1 month ago

    Pleasanton, California, United States PrideStaff Full time

    Join Our Team as an Accounts Receivable SpecialistAt PrideStaff Financial, we have a team of top performers who work collaboratively and enthusiastically to deliver outstanding service to our clients and associates. We take pride in our accomplishments, such as being honored with ClearlyRated's Best Of Staffing Diamond Award for both Clients and Candidates,...

  • Inventory Control Specialist

    2 weeks ago

    Pleasanton, California, United States Fortune 500 Full time

    Client: Fortune 500Position: Laboratory Inventory SpecialistWork Environment: A leading organization in the scientific sector, known for its commitment to excellence and innovation.Role Overview: As a Laboratory Inventory Specialist, you will play a crucial role in managing and overseeing the inventory of laboratory supplies and equipment. Your...