Digital Product Manager

4 days ago


Denver, Colorado, United States Frontier Careers Full time
Job Title: Sr. Director, Digital & Omnichannel Product

At Frontier Airlines, we're seeking a highly skilled and experienced Sr. Director, Digital & Omnichannel Product to lead our digital product teams in delivering industry-leading self-service capabilities across platforms and products. As a key member of our commercial team, you will be responsible for defining the strategy and roadmap for digital products, leading design/UI-UX, and driving continued merchandising optimization across the website, Frontier mobile app, and other channels.

Key Responsibilities:
  • Build and own the vision, strategy, and execution of the digital product roadmap across all relevant commercial platforms and channels.
  • Deliver industry-leading self-service capabilities across platforms and products to support unbundled revenue generation and efficient passenger handling.
  • Lead digital product strategy, optimization, user experience, eCommerce operations, and product ownership.
  • Lead the digital user experience and user interface team, defining an effective UI-UX design process and delivery framework to support the overall digital product roadmap.
  • Lead continuous improvement processes for digital/e-commerce platforms, including ongoing testing and feature validation, A/B testing/continued experimentation upon potential platform enhancements, and overall configuration and optimization.
  • Demonstrate, and develop in staff, expert-level competence in key areas supporting a best-in-class digital experience, including but not limited to Business Analysts, Product Owners, and UX Designers.
  • Develop analytics strategies and KPIs to measure and monitor the success of the website, mobile app, and all other digital touchpoints.
  • Collaborate with internal and external stakeholders to ensure the accurate and timely delivery of the digital product roadmap and associated financial results.
Requirements:
  • Bachelor's degree or combination of relevant education and experience considered in lieu.
  • Minimum 10 years of overall experience in digital product, e-commerce/omnichannel optimization, airline commercial (including network, pricing & revenue management, marketing, or sales/distribution), and/or high-growth revenue-driving functions preferred.
  • 5+ years of prior supervisory or demonstrated experience in leadership.
  • Advanced analytical and quantitative skills; demonstrated understanding of digital product management best practices and airline commercial metrics and economics.
  • Exemplary written and verbal communication and presentation skills.
  • Ability to independently prioritize analyses for self and teams in a fast-paced, dynamic environment.
  • Ability to structure logical analytical approaches and to apply a range of quantitative techniques to solve business problems in an efficient, timely manner.
  • Strong work ethic; delivers results in ambiguous, time-pressured situations.
  • Sound judgment and ability to maintain composure under pressure.


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