Front Desk Associate

2 days ago

Alexandria, Virginia, United States FirstService Residential Full time
Job Overview:
As a Part-Time Front Desk Associate, you will provide exceptional customer service to residents and guests. Your responsibilities will include meeting and greeting residents, checking guests and service providers in and out, and maintaining daily logs and records. You will also assist with general concierge services, perform administrative clerical work, and walk the building premises as directed for monitoring purposes.

Your Responsibilities:
• Provide exceptional customer service to residents and guests
• Meet and greet residents, check guests and service providers in and out
• Maintain daily logs and records
• Assist with general concierge services
• Perform administrative clerical work
• Walk the building premises as directed for monitoring purposes
• Monitor and control access to the building
• Resolve and follow-up on all complaints/issues, escalating to supervisor if necessary
• Provide general concierge services and administrative clerical work as needed
• Maintain a safe and secure environment throughout the building/property(s)

Skills & Qualifications:
• Ability to manage multiple priorities
• Excellent customer service, communication, and time management skills
• Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel
• Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Ability to lift lbs
• Requires standing, sitting position for long periods of time, walking, and occasional climbing when necessary
• Handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms
• The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Occasional overtime may be required
• Must have the ability to work extended/flexible hours, weekends, and attend Board meetings

Compensation:
$21.00 per hour

Disclaimer Statement:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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