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Front Desk Associate

2 months ago

Alexandria, Virginia, United States FirstService Residential Full time
Job Overview:

As a Part-Time Front Desk Associate at FirstService Residential, you will be responsible for providing exceptional customer service to our residents. Your primary duties will include meeting and greeting residents, checking guests and service providers in and out, and maintaining accurate records and logs.

Your Responsibilities:
  • Provide exceptional customer service to our residents, responding to their needs and concerns in a timely and professional manner.
  • Meet and greet residents, checking guests and service providers in and out, and ensuring that all necessary documentation is completed.
  • Maintain accurate records and logs, including daily logs, records, and forms, to ensure that our residents' needs are met and our property is secure.
  • Assist with general concierge services, including administrative clerical work, word processing, and Excel document work, as needed.
  • Monitor and control access to the building, ensuring that only authorized individuals have access to our property.
  • Resolve and follow-up on all complaints/issues, escalating to a supervisor if necessary, to ensure that our residents' concerns are addressed.
  • Provide general concierge services and administrative clerical work, as needed, to support our residents and staff.
  • Maintain a safe and secure environment throughout the building and property, ensuring that our residents feel safe and secure.
  • Walk the building premises as directed, monitoring the property and ensuring that all necessary tasks are completed.
  • Have the ability to understand and complete all required forms, ensuring that our residents' needs are met and our property is compliant with all regulations.
  • May be assigned other duties by a supervisor, as needed, to support our residents and staff.
Skills & Qualifications:
  • Ability to manage multiple priorities, ensuring that all tasks are completed in a timely and efficient manner.
  • Demonstrates excellent customer service, communication, and time management skills, responding to residents' needs and concerns in a professional and timely manner.
  • Basic knowledge of Microsoft Applications, including Outlook, Word, and Excel, to support administrative clerical work and other tasks.
  • Command of information system hardware/software is preferred, to support our residents and staff.
  • Good written and verbal communication skills, ensuring that all residents' concerns are addressed and all necessary documentation is completed.
  • Strong customer service and interpersonal skills are required, to provide exceptional service to our residents.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • Computer and peripherals, standard and customized software applications, and usual office equipment are used to support administrative clerical work and other tasks.
  • Ability to quickly and easily navigate the property, as required, to meet the job functions.
  • Ability to lift up to [insert weight], as required, to support administrative clerical work and other tasks.
  • Requires standing, sitting position for long periods of time, walking, and occasional climbing, as required, to support administrative clerical work and other tasks.
  • Handle, finger, grasp, and lift objects and packages, as required, to support administrative clerical work and other tasks.
  • Must be able to reach with hands and arms, as required, to support administrative clerical work and other tasks.
  • The employee is required to work at a personal computer for extended periods of time, as required, to support administrative clerical work and other tasks.
  • Must have the ability to detect auditory and/or visual emergency alarms, as required, to support our residents and staff.
  • Occasional overtime may be required, as needed, to support our residents and staff.
  • Must have the ability to work extended/flexible hours, weekends, and attend Board meetings, as required, to support our residents and staff.
Compensation:

$21.00 per hour