Technical Support Expert
6 days ago
Job Summary:
Creative Financial Staffing is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access tools
- Assist with user administration, Office 365 application support, software and hardware support, remote connectivity, server support, and network support
- Utilize ticketing systems and monitoring tools to manage and resolve technical issues
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Experience in a help desk or technical support role, utilizing a ticketing system and monitoring tools
- Experience with Office 365 administration portal, Active Directory administration, and ticketing systems or remote monitoring management tools
- Familiarity with firewalls, VLANs, and multi-factor authentication
- Strong communication and interpersonal skills
Preferred Qualifications:
- Certifications such as CompTIA A+, Microsoft certifications, Cisco certifications, etc.
- Experience working for a managed services provider (MSP)
- Experience with various technologies, including ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco networking products, Extreme network products, Ubiquiti, VMWare, Dell, Axis, 3OX, and Adobe
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
Location:
- Grand Rapids, MI area (partial remote)
Job Type:
- Full-time/Direct-hire
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