Technical Support Expert

6 days ago


Grandville, Michigan, United States Creative Financial Staffing Full time

Job Summary:

Creative Financial Staffing is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote access tools
  • Assist with user administration, Office 365 application support, software and hardware support, remote connectivity, server support, and network support
  • Utilize ticketing systems and monitoring tools to manage and resolve technical issues
  • Collaborate with internal teams to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Experience in a help desk or technical support role, utilizing a ticketing system and monitoring tools
  • Experience with Office 365 administration portal, Active Directory administration, and ticketing systems or remote monitoring management tools
  • Familiarity with firewalls, VLANs, and multi-factor authentication
  • Strong communication and interpersonal skills

Preferred Qualifications:

  • Certifications such as CompTIA A+, Microsoft certifications, Cisco certifications, etc.
  • Experience working for a managed services provider (MSP)
  • Experience with various technologies, including ConnectWise, IT Glue, SolarWinds, WatchGuard, Ruckus, Veeam, Cisco networking products, Extreme network products, Ubiquiti, VMWare, Dell, Axis, 3OX, and Adobe

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment

Location:

  • Grand Rapids, MI area (partial remote)

Job Type:

  • Full-time/Direct-hire


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