Service Technician

2 months ago

Grandville, United States Multiax Technologies Full time
Job DescriptionJob Description

Summary:

  • Multiax Technologies is seeking a skilled and experienced and experienced service technician to join the technical support team. The team member plays a critical role in ensuring optimal performance and reliability of our machinery for clients.

Responsibilities:

  • Installation and Maintenance: Install, set-up and configure multi-axis machining systems at client locations, perform routine maintenance and inspections to ensure equipment reliability.

  • On-site support: Coordinate and schedule on-site visits to client facilities for complex technical support and maintenance.

  • Conduct thorough inspections, repairs, and adjustments to CNC machines to address issues efficiently.

  • Training and Education: Conduct training sessions for clients on the operation, maintenance, and troubleshooting of CNC machining systems. Develop comprehensive training materials and documentation.

  • Documentation: Maintain detailed records of repairs and maintenance activities and provide detailed reports to clients and internal teams.

  • Continuous Improvement: Stay updated on the latest advancements in CNC technology, software updates, and industry best practices.

  • Collaboration: Communicate extensively with internal teams to enhance technical support processes and optimize customer satisfaction.

  • Customer Relationship Management: Cultivate strong relationships with customers.

Must Haves:

  • Excellent communication skills, both verbal and written, ability to convey technical concepts effectively.

  • Customer focused mindset with a passion for delivering high quality technical support and building lasting relationships.

  • Willingness to travel occasionally for on-site support and customer visits.

  • Strong aptitude for troubleshooting and resolving common technical issues efficiently.

  • Proficiency in CNC programming, operation, and troubleshooting

  • Strong knowledge of CAD/CAM software and CNS Machine controls (e.g., OSAI, Fanuc, Siemens, Hass).

  • Exceptional problem-solving abilities and attention to detail

Education and Experience:

  • Minimum of 2 years in Engineering, Operations, or related field.

  • Associate degree or equivalent technical certification in Mechanical Engineering, Electrical Engineering, or a related field.

  • Proven experience as a Service Technician or CNC machining systems in a manufacturing or machining environment.

Physical Requirements:

  • Manual Dexterity

  • Must be able to lift 50 pounds.

Company DescriptionMultiax America started building and servicing CNC machine centers to serve the U.S. and Canadian markets in January of 2001. Since that time, we have carried out installations, warehoused spare parts, and serviced and repaired the Multiax, Pade, and Fulltech product lines as well as other brands of CNC routers.

The Multiax facility includes 7,400 square feet of warehouse/showroom space where CNC machines are set up for performing customer sales discussions, training, and demos. We have a large spare parts area for organizing and shipping spare parts as needed by our customers. In addition, 1,200 square feet of office space with conference and training room.Company DescriptionMultiax America started building and servicing CNC machine centers to serve the U.S. and Canadian markets in January of 2001. Since that time, we have carried out installations, warehoused spare parts, and serviced and repaired the Multiax, Pade, and Fulltech product lines as well as other brands of CNC routers.\r
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The Multiax facility includes 7,400 square feet of warehouse/showroom space where CNC machines are set up for performing customer sales discussions, training, and demos. We have a large spare parts area for organizing and shipping spare parts as needed by our customers. In addition, 1,200 square feet of office space with conference and training room.

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