District Repair Manager

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Join our Field Design & Service Center Team Whether you are just starting your career or an experienced Jeweler, we have plenty of opportunities for your growth and success. Start as an Apprentice Jeweler completing administrative/clerical tasks and polishing jewelry, and work toward becoming a Bench Jeweler. We are also looking for candidates with knowledge of stone setting, sizing, polishing and jewelry repair. Working with our team gives you the opportunity to advance from beginner to artisan in a unique promote-from-within environment.

DESIGN & SERVICE CENTER DISTRICT MANAGER

Title: Design & Service Center District Manager

Reports To: Senior Director of Design & Service Center

Major Responsibilities/Essential Functions:

People: Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district. Communicates performance expectations and ensures all team members understand the impact of their performance on company success. Monitors progress and learning of team members and evaluates performance against standards. Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development. Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives. Assesses district to determine the talent necessary to drive results. Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives. Ensures accuracy of employee data in system records. Ensures a compelling onboarding experience for all team members which includes the creation of wholistic training plans based on insights from business reporting, customer feedback and personal in-store observations. Ensure all team members in the district complete the required training and education to ensure compliance with all risk management initiatives.

Leadership: Support strategic growth objectives through the recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged and performing team of talent that supports our business. Drive technology adoption through active engagement, monitoring, and coaching. Monitor the quality of execution of other communication vehicles such as Voice of Customer. Build a bench of future leaders through skill development, coaching, and leadership development and creating growth and succession planning opportunities within the organization. Assure that the Company’s diversity, equity and inclusion initiatives and culture are maintained and goals are attained through pro-active involvement in the recruiting, selection and promotion process. Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards. Uses available resources to plan effective strategies and develop action plans by using all reporting resources. Implements initiatives that will change behaviors to produce results. Interprets and implements company policies and procedures and directs and plans the activities of the assigned region to ensure continuing operations, to maximize returns on investments, and to increase productivity.

Collaboration and Teamwork: Serve as an advisor and subject matter expert to assigned district and various areas of our business. Interacts with all levels of the organization to manage the business. Serve as a brand ambassador. Demonstrate a passion for caring as evidence by interactions with team members, guests, families, vendors, and business partners. Communicates directly with departmental representatives within the Store Support Center to provide feedback, make recommendations, ask and answer questions, foster an environment of open communication and accomplish shared objectives. Works with Signet DMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives. Build mutual trust and foster collaboration among business peers and partners.

Performance: Promote and reinforce corporate expectations for brand, culture, and performance. Coaches the SM and/or team members to instill understanding of brand image and standards. Ensures consistent representation of the brand in customer interactions and execution of store visuals and marketing. Sets actionable goals for self and others that define long term success. Visits stores to validate understanding and application of procedures, initiatives, and policies against brand image and expectations. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results. Asks questions to ensure full understanding of strategy and process and ensures the team understands how the goals will be achieved. Visits stores to identify successes and opportunities for improvement. In partnership with the SM, recognizes strengths and identifies the root cause of operational and team issues. Coaches SM and/or team members address and correct. Participate in the resolution of customer and team member complains and T.I.P.S. calls and collaborates with internal legal counsel as appropriate to resolve legal and litigation issues with goal of reducing expenses for the company. Closely monitor the operating and financial results against plans and budgets. Responsible for compliance with Company policies and practices. Conducts self in a manner that will merit the goodwill and respect of customers and fellow employees. Adheres to and ensures compliance of all employees to the Company’s Standards of Conduct and Business Ethics.

Strategy and Innovation: Be a strategic influence in the growth and development of our organization through thought leadership, urgency in responsiveness, urgency of appropriate action, demonstrating respect and compassion and conducting oneself with the highest degree of honesty and integrity in every interaction. Provide quality input into the sales, profit, and capital budget planning processes. Identify trends and opportunities by identifying competitive threats and available resources to plan effective strategies and develop actions plans by using all reporting resources. Implements initiatives that will change behaviors to produce results

Performs additional duties and projects as assigned.

Consistent regular scheduled attendance is considered an essential function of this job.

Position Qualifications:

Education Required: Bachelor’s Degree required or comparable job experience;

Required or Acceptable Job-Related Experience: Must have a valid Driver’s License and proof of insurability. Preference will be given to candidates that are Diamond Council of America (DCA) certified.

Years of Job-Related Experience Required:  At least 5 years relevant experience. Multi-site business operations experience. Must have recent 2+ years’ experience managing a multi-site team. Minimum 4 years’ management experience leading department including hiring, developing, motivating, and directing people as they work.

Technical/Other Skills Required: Ability to lead others to implement strategies and processes to accomplish business results. Demonstrated enthusiasm and commitment to change processes. Ability to understand operational and financial reports and interpret data to create improvement plans. Computer literate with advanced proficiency in MS Office and other related business, technology, and communication tools. He/she should possess advanced presentation skills to train, develop and engage their direct reports in-person as well as a virtually. Possess strong interpersonal skills to build relationships of trust and respect with their direct reports and business partners. Strong problem solving and conflict management skills to support internal and external customers. Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text. Position requires travel up to 80% of the time for business purposes. Flexibility. On call 24 hours a day, seven days a week. A flexible working style and an ability to work independently and with teams. Ability to maintain a high level of confidentiality. Familiar with pertinent software applications such as Reflexis and Workday preferred.

Additional Language(s) Required: Bilingual skills are a plus.