Customer Service Representative

2 weeks ago

Washington, Washington, D.C., United States Concordance Healthcare Solutions Full time
Job Title: Onsite Customer Service Specialist

At Concordance Healthcare Solutions, we are committed to delivering exceptional customer service and support to our clients. We are seeking a highly motivated and detail-oriented Onsite Customer Service Specialist to join our team in Washington, DC.

Job Summary:

The Onsite Customer Service Specialist will provide face-to-face customer service support to the VA Medical Facility by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide exceptional customer service and support to the VA Medical Facility
  • Obtain, analyze, and verify the accuracy of order information in a timely manner
  • Initiate and/or implement adjustments as needed to ensure excellent service and high customer satisfaction
  • Coordinate the handling of difficult and/or unusual situations
  • Act as a liaison with other internal departments to fulfill customer needs
  • Receives, processes, and verifies the accuracy of orders from customers
  • Answers questions regarding pricing, order status, damaged product, or any other topics customers have
  • Initiates required action for response to customer service requests for order changes
  • Track backorders and keep necessary parties updated on current status of orders
  • Resolves product or service problems
  • Utilizes product knowledge to assist customers with questions and ensure they receive the items that best suit their needs
  • Recommends potential substitutes by analyzing customer needs and product availability
  • Assists with maintaining financial accounts by processing customer adjustments
  • Contributes to the development and maintenance of standards, policies, and procedures regarding customer service
Requirements:
  • High school diploma or equivalent combination of education and experience
  • Previous customer service and/or distribution experience preferred
  • Must have strong computer skills, proficient with Excel and Word, and ability to learn VAI internal computer system
  • High energy, positive attitude, and customer service-oriented
  • Excellent communication skills and forward thinking
  • Detail-oriented and possess analytical skills, flexible, and able to multi-task
  • Ability to work independently while being a team player
What We Offer:
  • Competitive pay and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
  • Collaborative and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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