Training Specialist
4 days ago
About the Role
We are seeking a skilled Training Specialist to join our team at PartnerHero. As a Training Specialist, you will play a critical role in ensuring the success of our Remote Assistance Advisors (RAA) program by designing and delivering training programs that enhance their competencies and boost workplace performance.
Key Responsibilities
- Assist in the development of interactive and engaging instructor-led and online training courses
- Revising, updating, and maintaining training courses to ensure they align with PartnerHero's brand, image, and style guidelines
- Scheduling and delivering standard training plans on a defined timeline for Partners and staff in a virtual and in-person environment
- Maintaining current knowledge of PartnerHero's products and services
- Conducting training evaluations and providing feedback to staff and management
Requirements
- Fundamental understanding and ability to apply adult learning principles
- Ability to meet tight timelines and quickly learn and absorb PartnerHero's culture, processes, and policies
- Strong presentation and technical writing skills
- Experience designing training programs and demonstrated knowledge of instructional design tools
- Ability to produce thorough and complete documentation and work independently as well as a contributing team member
What We Offer
- Full-time employment with the potential for overtime if requested
- Competitive compensation based on experience
- Attractive benefits package including medical, dental, and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
Our Culture
At PartnerHero, we value diversity, inclusion, equity, and belonging. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics.
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