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Training and Development Specialist

2 months ago

Phoenix, Arizona, United States PartnerHero Full time

About the Role

We are seeking a highly skilled Training and Development Specialist to join our team at PartnerHero. As a key member of our organization, you will play a critical role in ensuring the success of our Remote Assistance Advisors (RAAs) by designing and delivering training programs that enhance their competencies and boost their workplace performance.

Key Responsibilities

  • Assist in the development of interactive and engaging instructor-led and online training courses
  • Revising, updating, and maintaining training courses to ensure they align with our company's evolving needs
  • Adhering to our brand, image, and style guidelines in training asset development
  • Scheduling and delivering standard training plans on a defined timeline for our partners and staff in a virtual and in-person environment
  • Maintaining current knowledge of our products and services
  • Showing understanding and demonstrating proficiency with various teams' processes and procedures for successful training of staff
  • Conducting training evaluations and providing feedback to staff and management

Requirements

  • Fundamental understanding and ability to apply adult learning principles
  • Ability to meet tight timelines
  • Ability to quickly learn and absorb our company culture, processes, and policies
  • Strong presentation and technical writing skills
  • Experience designing training programs
  • Demonstrated knowledge of instructional design tools
  • Ability to produce thorough and complete documentation
  • Ability to work independently as well as a contributing team member
  • Excellent listening skills and a commitment to communicate clearly, completely, and on time
  • Excellent time management and organizational skills
  • Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
  • Ability to partner with quality evaluators and develop strategies to support staff development opportunities
  • Willingness to accept coaching to remove barriers to effective working relationships
  • Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption

What We Offer

  • Full-time employment with the potential for overtime if requested
  • Competitive compensation based on experience
  • Attractive benefits package including medical, dental, and vision options based on location
  • Access to free posture-based fitness workouts from home
  • Paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Our Company Culture

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics.