Hospitality & Safety Specialist - Customer Experience Expert

1 week ago


Marquand, Missouri, United States Adult & Child Health Full time
About the Role

The Hospitality & Safety Specialist plays a vital role in ensuring the well-being of our organization by providing exceptional customer service and upholding our commitment to diversity and inclusion. This position requires a strong focus on cultural awareness, respect, and sensitivity towards all individuals.

Key Responsibilities
  • Contribute to delivering an optimal level of customer service and care.
  • Respond to and intervene in situations that may create an unsafe environment for clients and staff.
  • Continuously assess and support staff, client, and visitor perceptions of safety, sense of significance, and feeling of being respected and connected to others.
  • Participate as an active member of the treatment team by facilitating initial and ongoing interactions that ensure our treatment facilities are a safe haven for therapeutic transformation.
  • Greet all individuals promptly, pleasantly, and with courtesy.
  • Implement crisis prevention and management techniques with clients using authorized de-escalation techniques to return them to a calm, rational state.
  • Provide clients and visitors with assistance, direction, and information.
  • Manage communication with clients and ensure a safe working environment for all staff, clients, and visitors.
Requirements
  • Must possess at least a high school diploma or GED, Bachelor's Degree preferred.
  • Preferred experience working with diverse populations across the lifespan and cultural awareness.
  • Must be customer service-oriented and demonstrate strong interpersonal skills.
  • Crisis intervention experience is strongly preferred.
Benefits
  • We offer staff development dollars for every employee.
  • We provide H1B sponsorship for therapists.
  • We have an immediately vested 401k.
  • Our DEIB Commission supports and encourages our taskforces, such as Black Culture Awareness, DEIB Committees, HOPE, LGBTQ+, and more.


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