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Customer Experience Representative

2 months ago

Marquand, Missouri, United States K Health Full time
Customer Experience Specialist

At K Health, we're on a mission to revolutionize healthcare by providing accessible, affordable, and high-quality care to everyone. We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.

Key Responsibilities:

  • Welcome patients to K Health by providing exceptional customer service and support
  • Complete and document all pre-visit intake questions, including verifying patient identity
  • Assure that all involved parties have necessary information prior to the patient's first visit
  • Educate patients about our primary care services and reroute them to the appropriate service/care when necessary
  • Address patient complaints or concerns in a timely and professional manner
  • Leverage internal resources to understand patient primary care needs and next steps
  • Comply with K Health's regulations and policies, maintaining HIPAA standards throughout the patient intake and out-take process
  • Notify supervisors of any patient issues in a timely manner

Requirements:

  • 2-5 years of work experience supporting a rapidly growing organization, with experience in customer support a plus
  • Excellent organizational and time-management skills
  • Great communication and interpersonal skills
  • Ability to work in a fast-paced environment and gather and analyze information skillfully
  • A proactive, organized, and detail-oriented mindset, with a strong work ethic
  • Strong written and verbal communication skills
  • A balance between speed and quality in work, with the ability to move quickly through systems without sacrificing attention to detail
  • A resourceful work-style and innate ability to problem-solve
  • Knowledge of medical terminology preferred
  • Salesforce experience

What You'll Do:

As a Customer Experience Specialist, you'll be the face of K Health, providing exceptional support to our patients and ensuring a seamless experience from start to finish. You'll work closely with our team to understand patient needs and provide personalized support, leveraging your excellent communication and problem-solving skills to resolve issues efficiently.

What You Bring to the Team:

You'll bring a passion for delivering exceptional customer experiences, a strong work ethic, and a commitment to excellence. You'll be a team player, always willing to lend a hand and support your colleagues in achieving our mission.

Some of Our Key Benefits:

  • Competitive Pay: $18/hr + Equity
  • 401(k) program: K Health will match contributions
  • Medical, dental, & vision coverage: K Health covers up to 90% of contributions
  • Free K Health membership: Enjoy the same 24/7 access to doctors our customers get
  • Support for emotional health: Access to a confidential support service to assist with everyday issues
  • Team meals: Enjoy a weekly meal with your teammates, on K
  • Gym: free access, rewards & reimbursements
  • Student loan assistance: Refinance with our partners and receive additional savings
  • Pet insurance discounts: Your furry family's health is also a priority
  • Pre-tax commuter & flexible spending accounts: Save money on your commute, whether by car, train, bus, or bike
  • Additional perks and savings: We provide hundreds of employer-sponsored discounts

We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

K Health is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.