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Digital Customer Experience Specialist

2 months ago


Marquand, Missouri, United States Emarsys UK Ltd Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Emarsys UK Ltd. As a Customer Experience Specialist, you will play a key role in driving adoption of our platform by working closely with customers to understand their needs and develop tailored solutions.

Key Responsibilities
  • Concept and design automations and lifecycle programs in partnership with customers
  • Scope and deliver Adopt & Learn packages, incorporating program design and build in line with current capabilities
  • Drive adoption of SI, Predict, and AIM capabilities across our customer base
  • Work closely with internal stakeholders to ensure accuracy and relevance of solutions
  • Share performance data and customer insights to inform optimisation and next steps
Requirements
  • Deep understanding of complex consumer journeys, database segmentation, and persona marketing
  • Ability to tailor advice and insight to customer type
  • Rigorous and data-driven approach to work
  • Strong communication and collaboration skills
What We Offer
  • A dynamic and modern work environment in the heart of Downtown Indianapolis
  • A tangible opportunity to build your tech career and work with talented individuals in the industry
  • 20 days of annual leave and casual dress guidelines