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Digital Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Emarsys UK Ltd. As a Customer Experience Specialist, you will play a key role in driving adoption of our platform by working closely with customers to understand their needs and develop tailored solutions.
Key Responsibilities- Concept and design automations and lifecycle programs in partnership with customers
- Scope and deliver Adopt & Learn packages, incorporating program design and build in line with current capabilities
- Drive adoption of SI, Predict, and AIM capabilities across our customer base
- Work closely with internal stakeholders to ensure accuracy and relevance of solutions
- Share performance data and customer insights to inform optimisation and next steps
- Deep understanding of complex consumer journeys, database segmentation, and persona marketing
- Ability to tailor advice and insight to customer type
- Rigorous and data-driven approach to work
- Strong communication and collaboration skills
- A dynamic and modern work environment in the heart of Downtown Indianapolis
- A tangible opportunity to build your tech career and work with talented individuals in the industry
- 20 days of annual leave and casual dress guidelines