Customer Service Representative

3 weeks ago

GA United States MSC Industrial Supply Co Full time
About the Role

We are seeking a highly skilled Customer Care Representative to join our team at MSC Industrial Supply Co. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various interaction channels.

Key Responsibilities
  • Process orders, troubleshoot issues, and complete returns in a timely and efficient manner.
  • Collaborate with vendors to source products and provide general web support to customers.
  • Utilize various systems, including the MSC website, AS400, WebSOE, Salesforce, Oceana, and Vendor Websites, to identify and address customer needs.
  • Provide effortless customer experiences, regardless of the chosen modality, related to products, services, and pricing.
  • Troubleshoot and resolve customer issues and concerns, including billing, credits, returns, payments, sourcing, pricing, availability, product recommendations, and account-related questions.
Requirements
  • High school diploma or equivalent experience required.
  • Excellent customer service skills, with demonstrated sales skills desired.
  • Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as AS/400, Oceana, and the MSC website required.
  • Excellent communication skills, including the ability to speak and write standard business English required.
  • Bilingual ability (Spanish or French) desired.
  • General knowledge of the industrial supply industry desired.
What We Offer

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression, or any category protected by applicable law.

We offer a competitive compensation package, including a starting salary of $29, $46,750, depending on experience, and a range of benefits to support your health, well-being, and financial future.

Join us in building a better career at MSC, where people, collaboration, and insight drive business results.

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