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Customer Service Representative

2 months ago

MA United States C & G Enterprises LLC Full time
{"h3": "Customer Service Representative Job Description"}

We are seeking a highly skilled Customer Service Representative to join our team at C & G Enterprises LLC. As a Customer Service Representative, you will be the face of our company, providing exceptional customer service to our clients and customers.

Key Responsibilities
  • Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner
  • Identify and assess customer needs to exceed satisfaction and provide solutions that meet their expectations
  • Build sustainable relationships with customers and clients through open and interactive communication
  • Meet personal and customer service team call goals while maintaining high levels of customer satisfaction
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits
  • Document customer interactions and follow company procedures, guidelines, and policies
Requirements

To be successful in this role, you will need:

  • Proven customer support experience or experience as a client service representative
  • Strong phone communication and listening skills
  • Familiarity with a variety of software, including email, Microsoft Excel, and Gsuite
  • Customer-focused and ability to pivot to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
  • Bilingual (English/Spanish preferred but not essential)
What We Offer

We offer a competitive hourly wage of $16-18 and a dynamic work environment that values customer satisfaction and employee growth.