Customer Service Representative

5 days ago

GA United States Fresh Form Draft Full time
Front Desk Representative

At Fresh Form Draft, we're seeking a highly skilled and customer-focused Front Desk Representative to join our team. As the first point of contact for our clients, visitors, and employees, you will play a crucial role in providing exceptional customer service and ensuring smooth day-to-day operations of our office.

Key Responsibilities:
  • Welcome and Greet: Warmly welcome clients, visitors, and employees as they arrive at the office, providing a friendly and professional first impression.
  • Answer and Direct Calls: Manage incoming calls, route them to the appropriate person or department, and take messages as needed.
  • Manage Reception Area: Maintain a tidy and organized reception area, ensuring it reflects the professional image of the company.
  • Administrative Support: Provide administrative support to various departments, including managing mail, coordinating shipments, and assisting with general office tasks.
  • Customer Service: Address inquiries and requests from clients and visitors in a courteous and efficient manner, striving to exceed their expectations.
Requirements:
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Excellent Interpersonal Skills: Excellent interpersonal skills, with a friendly and approachable demeanor.
  • Strong Communication Skills: Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office: Proficiency in Microsoft Office suite (Word, Excel, Outlook).
  • Ability to Multitask: Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Benefits:
  • Health Insurance: Health insurance coverage.
  • Retirement Savings Plan: Retirement savings plan (401k).
  • Paid Time Off: Paid time off and holidays.
  • Professional Development Opportunities: Professional development opportunities.
  • Flexible Work Arrangements: Flexible work arrangements.

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