Guest Services Representative
1 week ago
Position: Front Desk Agent
Location: NOUN Hotel - A boutique style establishment in the Tribute Collection
Employment Type: Full-time
Experience Required: 1-2 years in hospitality, preferably with Marriott properties and Light Speed system
Education: GED or High School Diploma
We are in search of a dedicated and customer-focused Front Desk Agent to enhance our team at NOUN Hotel. The successful candidate will possess 1-2 years of relevant experience, particularly with Marriott properties and the Light Speed system. In this role, you will be pivotal in delivering outstanding service to our guests, ensuring their experience is both comfortable and memorable.
Key Responsibilities:
- Welcome guests and facilitate their check-in process
- Manage incoming calls and address guest inquiries
- Resolve guest complaints and issues promptly
- Process payments and maintain precise records
- Offer recommendations for local attractions and dining options
- Keep the front desk area tidy and organized
Qualifications:
- 1-2 years of experience in hospitality, with a preference for Marriott properties and Light Speed
- GED or High School Diploma
- Exceptional communication and customer service abilities
- Capability to multitask in a dynamic environment
- Strong attention to detail and organizational skills
- Willingness to work flexible hours, including weekends and holidays
If you possess a collaborative spirit, a positive demeanor, and a genuine passion for the hospitality industry, we look forward to your application for this rewarding opportunity at NOUN Hotel.
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