Customer Service Representative

2 months ago

Norman, Oklahoma, United States Courtyard Norman Full time

Job Summary

Courtyard Norman is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Guest Service
    • Immediately greet guests and offer to assist with their needs.
    • Register and assign guests to hotel rooms.
    • Establish methods of payment and verify credit.
    • Make and confirm reservations.
    • Compute bills, collect payments, and make change for guests.
  • Communication
    • Transmit and receive messages, using the hotel's communication systems.
    • Respond to guest requests in a timely manner.
    • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Administrative Tasks
    • Secure guests' valuables in the hotel safe or safe-deposit boxes, if not available in guest rooms.
    • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Additional Responsibilities
    • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
    • Follow sustainability guidelines and practices related to the hotel's environmental program.
    • Practice safe work habits, wear protective safety equipment, and follow OSHA standards.
    • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
    • Ensure overall guest satisfaction.

Requirements

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of hotel management systems preferred.

Work Environment

  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

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