Bilingual Customer Service Representative
5 days ago
About the Role:
We are seeking a highly skilled and passionate Bilingual Customer Service Representative to join our team at Nextep. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their questions, and finding solutions to their problems.
Responsibilities:
- Provide top-notch customer service to clients via phone, email, and chat
- Respond to client inquiries and resolve issues in a timely and professional manner
- Work closely with internal teams to ensure seamless communication and problem-solving
- Stay up-to-date on company policies and procedures to provide accurate information to clients
Requirements:
- Fluency in English and Spanish
- Previous customer service experience, preferably in a bilingual environment
- High school diploma or equivalent
- Excellent problem-solving skills and commitment to quality and client satisfaction
What We Offer:
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- Work-from-home flexibility
About Us:
Nextep is a Professional Employer Organization (PEO) that provides HR services to small and mid-sized companies. We are committed to delivering exceptional service to our clients and employees. Our values of people, transparency, entrepreneurial spirit, and celebrating success drive everything we do.
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