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We are seeking a highly skilled and passionate individual to join our team as a Customer Service Representative at Petco. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring they have an amazing experience in our stores.
Key Responsibilities- Customer Service: Engage with guests to provide exceptional customer service, offering quick and courteous assistance to customers and their pets.
- Product Knowledge: Share product knowledge and suggest appropriate merchandise to meet the needs of our guests.
- Teamwork: Promote teamwork and collaboration with colleagues to ensure a seamless shopping experience.
- Adoption Events: Inform guests about adoption events and promote our partnership with local animal shelters.
- Store Operations: Maintain awareness of promotions and special services, and stay informed on seasonal training topics.
- Experience: Minimum 2 years of public-facing experience in animal nutrition.
- Knowledge: Knowledge of grooming salon programs and certifications, familiarity with dog training classes and schedules, and understanding of photography and vaccination schedules.
The majority of tasks are conducted indoors, with occasional merchandise stocking and customer carry-outs. Position requires bending, kneeling, lifting, and standing for extended periods of time. Direct customer interaction is a key aspect of the role.
