Customer Service Manager
2 weeks ago
The Chicago Lighthouse for People Who Are Blind or Visually Impaired is seeking a highly motivated and experienced Customer Service Manager to lead our Call Center Operations team. This role will be responsible for ensuring that we deliver an outstanding customer experience in every interaction.
About the RoleThis position reports directly to the Operations Leadership Team and will play a key role in supporting the team to achieve our goals. The ideal candidate will have excellent communication skills, the ability to multitask in a fast-paced environment, and a proven track record of delivering exceptional customer service.
As a Team Lead, you will be responsible for coaching and developing your team members to ensure they have the skills and knowledge needed to excel in their roles. You will also be responsible for monitoring call center agent performance, providing feedback and coaching, and identifying opportunities for improvement.
Key Responsibilities- Maintain up-to-date knowledge of internal policies and procedures, as well as client requirements
- Support onsite and remote agent workforce
- Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service
- Conduct regular review of all call center agent performance and organize training sessions for under performers
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Sales Account Manager
4 days ago
Chicago, Illinois, United States HR Manager Full timeChicago Inside Sales Representative OpportunityWe are a rapidly growing technology company in the Chicagoland area, seeking an ambitious and self-motivated Inside Sales Representative to manage and expand accounts in our Eastern territory.The ideal candidate will have a strong desire to exceed expectations, be a team player, and be willing to adapt to...
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Customer Service Manager
4 weeks ago
Chicago, Illinois, United States Pete's Fresh Market Full timeJob DescriptionPete's Fresh Market is seeking an exceptional Customer Service Manager to lead our front-end team in delivering outstanding customer experiences.About the RoleThe successful candidate will be responsible for overseeing the daily operations of the front end, ensuring that every customer interaction meets our high standards. They will supervise...
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Customer Service Associate
6 days ago
Chicago, Illinois, United States At Your Service Full timeJob Title: Customer Service AssociateSalary: $16.45 per hourJob Overview: We are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at At Your Service. The ideal candidate will have excellent communication skills and the ability to provide top-quality customer service.About the Role: As a Customer Service Associate,...
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Customer Service Manager
2 days ago
Chicago, Illinois, United States LACOSTE CHICAGO Full timeJob DescriptionLACOSTE CHICAGO seeks an experienced Customer Service Manager to join our retail team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.About the Role:In this role, you will ensure a high level of customer satisfaction through excellent sales performance.You will...
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Customer Service Representative
4 days ago
Chicago, Illinois, United States At Your Service Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Guest Services Switchboard Operator. This is an excellent opportunity to learn and grow with our company, At Your Service.
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Customer Service Training Manager
2 weeks ago
Chicago, Illinois, United States USG Full timeAbout the RoleUSG is seeking a highly skilled Customer Service Training Manager to lead the development and implementation of training programs for our customer service team. The ideal candidate will have extensive experience in customer service within a manufacturing environment, a strong understanding of B2B customer dynamics, and a passion for process...
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Customer Service Operations Manager
4 weeks ago
Chicago, Illinois, United States Envoy Air, Inc. Full timeJob OverviewWe are seeking an experienced Customer Service Operations Manager to lead our team at Envoy Air, Inc. This role is responsible for overseeing the day-to-day operations of our customer service department, ensuring a safe and efficient working environment.
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Lead Customer Service Manager
4 days ago
Chicago, Illinois, United States Jet Brite Full timeJob OverviewJet Brite is a dynamic car wash company seeking a skilled Lead Customer Service Manager to oversee daily operations and drive exceptional customer experience. In this role, you will collaborate closely with site leadership to train the team, deliver outstanding service, and achieve business goals.
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Customer Service Operations Manager
6 days ago
Chicago, Illinois, United States Evolution Parking & Guest Services Full timeEvolution Parking & Guest Services is a leading provider of specialized valet parking and front door services for hotels and resorts nationwide.Job SummaryWe are seeking an experienced Assistant Guest Services Manager to assist in overseeing and coordinating all activities related to the Valet operations. The successful candidate will be responsible for...
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Customer Service Manager
4 weeks ago
West Chicago, Illinois, United States O'Reilly Auto Parts Full timeOverview:O'Reilly Auto Parts is a leading retailer of auto parts and accessories. As a Retail Service Specialist, you will play a key role in delivering exceptional customer service and supporting store operations.Salary: $40,000 - $60,000 per year, depending on experience.About the Job:This position involves working closely with the Store Manager and...
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Account Development Specialist
4 days ago
Chicago, Illinois, United States HR Manager Full timeJob DescriptionOur company is seeking an Inside Sales Representative to join our fast-paced team. As an Inside Sales Representative, you will be responsible for managing and expanding accounts in our Eastern territory. This role involves conducting inside sales outreach, developing a deep understanding of our products and services, and cultivating lasting...
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Customer Service Operations Manager
4 weeks ago
West Chicago, Illinois, United States Penske Full timeAbout the RoleWe are seeking a skilled Customer Service Operations Manager to join our team at Penske. This role is responsible for coordinating with customers to schedule maintenance requests, planning and managing shop work plans, and ensuring timely completion of tasks.Key ResponsibilitiesSchedule Management: Develop daily and weekly workforce plans by...
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Senior Customer Service Manager
4 weeks ago
Chicago, Illinois, United States The Chicago Lighthouse Full timeWe are seeking an experienced Senior Customer Service Manager to oversee our contact center operations.About the RoleThis role is responsible for direct oversight of a team of contact center agents in a world-class, high-performance environment that focuses on customer satisfaction and retention. The successful candidate will provide ongoing monitoring of...
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Customer Service Manager
4 weeks ago
Chicago, Illinois, United States Wintrust Financial Full timeJob Title: Teller SupervisorAbout the Role: As a Teller Supervisor at Wintrust Financial, you will play a vital role in leading our teller staff and ensuring the efficient operation of our branches. You will be responsible for supervising teller staff, overseeing branch functions, and providing excellent customer service.Key Responsibilities:Supervise and...
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Customer Service Operations Manager
4 weeks ago
Chicago, Illinois, United States NTT DATA Full timeWe are seeking an experienced Customer Service Operations Manager to join our team in Chicago, Illinois. The selected candidate will oversee contact center operations ensuring high levels of customer satisfaction and fulfillment of client needs.About the RoleThis is a key leadership position responsible for championing the success of all performance and SLA...
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Customer Service Operations Manager
4 weeks ago
West Chicago, Illinois, United States Penske Truck Leasing Full timeJob Summary:We are seeking a highly skilled Customer Service Operations Manager to join our team at Penske Truck Leasing. This role is responsible for working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.Main Responsibilities:Develop daily and weekly workforce plans by...
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Chicago, Illinois, United States Kroger Full timeJob SummaryWe are seeking a skilled Customer Service and Front End Operations Manager to join our team in the Chicago Metro area. In this role, you will be responsible for providing day-to-day support of all Front End department operations, policies, processes, and procedures.About UsMariano's, part of The Kroger Company, is a leading grocery retailer with...
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Customer Service Representative
4 weeks ago
Chicago, Illinois, United States OSI Group Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at OSI Group. As an Order Management Expert, you will play a critical role in ensuring seamless customer satisfaction and building strong relationships with internal and external partners.In this dynamic position, you will be responsible for managing the customer...
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Restaurant Management Director
5 days ago
Chicago, Illinois, United States Gecko Hospitality Full timeAbout This OpportunityWe are seeking an experienced and dedicated Restaurant General Manager to lead our team in providing exceptional customer service and maintaining high standards of food quality and safety in Chicago, Illinois.This is a leadership role that requires strong management skills, attention to detail, and the ability to motivate and train a...
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Customer Service Manager for Sport and Fitness
4 weeks ago
Chicago, Illinois, United States Lakeshore Sport & Fitness Full timeJob OverviewLakeshore Sport & Fitness, Chicago's #1 destination for sport, fitness, and fun, is seeking a talented Customer Service Manager to join our team. This is an exciting opportunity to work in a dynamic environment where you can make a real difference in the lives of our members.