Customer Service Representative

3 days ago


Chicago, Illinois, United States OSI Group Full time
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at OSI Group. As an Order Management Expert, you will play a critical role in ensuring seamless customer satisfaction and building strong relationships with internal and external partners.

In this dynamic position, you will be responsible for managing the customer order process from receipt to delivery, leading communication with stakeholders, and resolving any issues that may arise. Your exceptional verbal and written communication skills, combined with your ability to prioritize and manage competing priorities, will make you a valuable asset to our team.

We offer a competitive salary of $65,000 per annum, reflecting the importance we place on this role. Additionally, you will have opportunities to develop your skills and knowledge, working in a fast-paced environment where no two days are the same.

Key Responsibilities:
  • Manage customer orders from receipt to delivery, ensuring timely and accurate execution.
  • Lead communication with internal and external partners, fostering strong relationships and resolving issues promptly.
  • Proactively identify potential product shortages and collaborate with internal teams to address them.
  • Enforce order management guidelines and lead the exception approval process for late orders and under minimum requests.
  • Provide feedback and insights to improve processes and services.


Requirements:
  • 1-3 years of experience in a related field, preferably in customer service or order management.
  • Excellent proficiency in Microsoft Office Suite products.
  • Strong verbal and written communication skills, with the ability to interact effectively with all levels of management and customers.
  • Able to lead, motivate, and work collaboratively as part of a high-performing team.
  • Situational awareness and adaptability, with a willingness to learn and grow with the company.


About Us: OSI Group is a leading global food company dedicated to delivering quality products and exceptional customer service. Our commitment to innovation, sustainability, and employee development makes us an attractive employer for talented individuals like you.

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