Customer Service Operations Manager

5 days ago


Chicago, Illinois, United States Evolution Parking & Guest Services Full time

Evolution Parking & Guest Services is a leading provider of specialized valet parking and front door services for hotels and resorts nationwide.

Job Summary

We are seeking an experienced Assistant Guest Services Manager to assist in overseeing and coordinating all activities related to the Valet operations. The successful candidate will be responsible for ensuring each guest receives outstanding service by providing a friendly environment, proactive greeting, and thanking each guest.

This role involves coordinating activities with the Guest Services Manager, recommending measures to improve performance, guest satisfaction, and increasing efficiency. Additionally, the Assistant Guest Services Manager will perform Evolution and Forbes Standards training as required, authorize and manage break schedules, and ensure standards of professionalism and cleanliness are maintained.

The ideal candidate will have experience in valet parking, a valid US driver's license, and 2+ years in a management position. Strong customer service and client relationship skills, excellent oral and written communication skills, and strong technology proficiency are essential. A salary range of $50,000-$55,000 USD is offered, along with benefits including health, dental, and vision insurance, 401K with company match, employee discounts, paid time off, and company-paid holidays.



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