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Front Desk Representative

2 months ago

Savannah, Georgia, United States Chatham Bars Inn Full time
Front Desk Agent

We invite you to be a part of our dynamic team at Chatham Bars Inn, a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts. Our 25 oceanfront acres, 217 rooms and suites, five restaurants, boating, a private beach, full-service spa, and 8-acre farm offer endless opportunities for recreation and relaxation.

The role of the Front Desk Agent is to provide exceptional guest service while ensuring a seamless check-in and check-out process. Key responsibilities include:

  • Managing keys and recording wake-up call information
  • Providing directions and assisting with guest inquiries
  • Adhering to Forbes Travel Guide, Preferred Hotels & Resorts, and AAA standards

Additional responsibilities include:

  • Providing quotes for room rates and upselling guests when possible
  • Assisting in coordinating the Front Desk and Housekeeping Department
  • Verifying charges and collecting payment for guest folios
  • Ensuring cash and cash equivalents are accounted for and balanced
  • Responding to phone activity and providing general knowledge to callers
  • Providing administrative, reception, and program support to management and staff
  • Smiling and greeting guests in a welcoming manner
  • Resolving guest complaints within scope of authority
  • Registering and assigning rooms to guests
  • Maintaining a professional appearance at all times

Requirements:

  • Superior customer service skills
  • Ability to multi-task
  • Ability to work well in a fast-paced environment
  • Strong attention to detail and organization
  • Excellent computer skills and telephone etiquette
  • Ability to work closely with other departments to ensure optimum guest satisfaction
  • Well-groomed
  • Able to stand for long periods of time during shift(s)

About Us:

Chatham Bars Inn is a Forbes Travel Guide Five Star Hotel on Cape Cod, Massachusetts. We offer a unique blend of luxury and relaxation in a stunning oceanfront setting.