Customer Service Representative

3 weeks ago


Nashville, Tennessee, United States Rain Technologies Inc. Full time

Job Description

Rain Technologies Inc. is a fintech company on a mission to empower individuals to achieve financial freedom. Our first product provides employees with instant access to their earned wages, enabling them to take the first step towards financial success.

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through our live chat function, providing well-researched financial advice, and resolving technical issues in a timely and efficient manner.

Responsibilities

  • Communicate with customers via phone, email, SMS, and chat (Zendesk/Intercom)
  • Provide knowledgeable answers to questions about product, pricing, and availability
  • Troubleshoot technical problems and work with internal departments to meet customer needs
  • Effectively communicate with our engineering team to resolve app bugs and problems
  • Data entry in various platforms

Qualifications

  • At least 1-2 years of customer service experience preferred
  • Conversational level Spanish preferred
  • Experience in Customer Service or Customer-facing role
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Experience using ZenDesk, Intercom, or related tools
  • Experience working in Fintech or HR Tech software companies is preferred
  • Experience working in a high-paced work environment
  • A willingness to learn and grow
  • Ability to multitask, organize, and prioritize work

What We Offer

  • Competitive salaries and great benefits
  • Flexible PTO
  • Parental Leave
  • Medical, Dental, Vision, Life, Disability coverage
  • Equity Options

We are an equal opportunity employer committed to diversity, equity, and inclusion. Our team is passionate about our mission, and we value unique perspectives that make us better. If you need accommodation in the recruiting process due to a disability, please email globalpeopleteam@rain.us or let your recruiter know.



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