Front Desk Representative

2 weeks ago


Waco, Texas, United States Holiday Inn Express -- Downtown Waco Full time
About the RoleThe successful candidate will be responsible for welcoming guests, managing their information, distributing room assignments, and answering inquiries to ensure an excellent stay. This role requires strong customer service skills, interpersonal skills, organizational skills, and time management skills.

Responsibilities:

  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information.
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
  • Connect with the housekeeping department to ensure guest accommodations are ready.
  • Handle customer complaints as necessary.


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