Front Desk Service Representative

2 weeks ago


Waco, Texas, United States Texas Western Hospitality Group Full time
Job Description

Texas Western Hospitality Group is seeking a skilled and friendly Front Desk Service Representative to join our team at Courtyard Waco - Waco, TX. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring seamless check-in and check-out experiences for our valued customers.

Key Responsibilities:
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates;
• Greet, register, and assign rooms to guests;
• Handle confidential information with a high degree of integrity;
• Assist with sales and marketing efforts as directed by the General Manager;
• Replenish continental breakfast and maintain common area cleanliness;
• Process customer payments according to established policies and procedures;
• Promote hotel services and facilities to ensure 100% guest satisfaction.

Requirements:
• High school diploma or equivalent required;
• Excellent communication and interpersonal skills;
• Ability to work in a fast-paced environment;
• Basic math skills and attention to detail;
• Friendly and approachable demeanor;

Estimated Salary: $40,000 - $60,000 per year, depending on experience.

About Us: Texas Western Hospitality Group is a leading provider of hospitality services in the Waco area. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.
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