Customer Relations Representative
1 month ago
VXI is looking for highly motivated and qualified Customer Relations Representatives to work full-time from their home in the state of Texas for our world-class contact center.
The primary responsibility of this role requires you to interface with our client’s vehicle owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention.
What You’ll Be Doing
- Direct interface with guests by responding to incoming phone calls regarding inquiries and/or complaints.
- Analyzes guest concerns/inquires and handles them accordingly.
- Takes ownership of incoming communication; investigates and resolves various questions and concerns that are dealer, sales, service, or product related.
- Combines active listening with proactive decision-making skills to benefit guests
- Multitasking daily Talking and typing while actively listening to the guest; utilizing multiple software applications at once
- Research unique guest requests using online resources and identify opportunities to improve the guest experience.
- Support in-vehicle technology and apps, as it relates to assisting guests with setting up and troubleshooting their multi-media products, phone pairing, and navigation.
- High emotional intelligence to effectively supports low-effort guest experiences.
- Attendance and punctuality are essential for this position.
Operating hours
- Monday-Friday from 7 am-7 pm CST & Saturday from 8 am-6:00 pm CST
*** You must be available to work anytime during center operating hours including Saturdays and holidays ***
Training
- 3 weeks of in-class paid training and 1 week on the phone paid training – all completed from the comfort of your home
- The schedule for training is Tuesday - Saturday from 9 am - 6 pm CST
*** You must be available to attend 100% of your training, no time can be missed ***
What You Bring
- High School Diploma
- Customer service experience in a fast-paced customer-facing or phone environment.
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Strong understanding of in-vehicle technology (i.e., Apple CarPlay® and Android Auto, Bluetooth pairing, navigation)
- Automotive experience (i.e., dealership, technician, worked for an automotive company, etc.)
Pay/Benefits
- $15.00 per hour
- Company-provided equipment
- Full Health Insurance (Medical, Dental, & Vision)
- Fun Work Environment
- Abundant Advancement Opportunities Equal Opportunity Employer: disability/veteran
- Cell phone benefits for employees - $25/month per line for unlimited phone, text and data. restriction may apply
- Referral for Life Program ™- The referee receives a residual bonus every pay period
- TV programs employee discounts – If applicable, employees receive TV program at an employee discounted rate.
Is our Work-at-Home Customer Care Representative a great fit for you?
Before you apply consider the following ….
- You must have a private workspace in your house with a door that closes, where ambient noise (children, pets and other people etc) cannot be heard or present during work hours.
- You must have an ergonomic desk and chair and your workspace must allow for the proper installation of your technical equipment.
- You are required to have high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstream
- You are a self-starter who is comfortable in an environment remote from co-workers and managers
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