Front Desk Supervisor

6 months ago


Waco, United States Hampton Inn & Suites Waco-South Full time

Overview:

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager Front Office Manager Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Perform bookkeeping activities such as balancing accounts and conducting audits.
  • Make and confirm reservations.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Compute bills, collect payments, handle cash, and make change for guests.
  • Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associates or Bachelors degree preferred.
  • 1 to 3 years of related experience.

Work Environment and Context

  • Work schedule varies and may include working on all shifts, holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us :

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunitities at this location, click here.


  • Front Desk Coordinator

    26 minutes ago


    Waco, Texas, United States Massage Envy Full time

    About the Role">We are looking for a Front Desk Coordinator to join our team at Massage Envy. As a key member of our front desk team, you will be responsible for creating a welcoming environment for our guests and providing exceptional customer service.">Your Key Responsibilities">Provide a warm and professional greeting to all guests.Manage the front desk...


  • Waco, Texas, United States Crunch Fitness Full time

    Front Desk Experience ManagerWe're seeking a highly skilled Front Desk Experience Manager to join our team at Crunch Fitness - Undefeated Tribe. In this role, you will be responsible for managing the front desk operations, including greeting members, answering phone calls, and responding to email inquiries.About Our TeamOur team is passionate about...


  • Waco, United States Massage Envy Full time

    Overview Position Overview The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services...


  • Waco, United States Massage Envy Full time

    Position Overview The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and...


  • Waco, Texas, United States Massage Envy Full time

    Job Title: Front Desk CoordinatorWe're seeking a friendly and organized Front Desk Coordinator to join our team at Massage Envy in Waco, Texas.About the JobManage front desk operations, including scheduling appointments, handling phone calls, and responding to emails.Ensure a welcoming and efficient experience for clients by greeting them warmly, answering...


  • Waco, United States New England Design & Construction Full time

    Health, Wellness and Fitness Professionals Compensation / Perks: $10 - $15 per hour High-energy atmosphere Career growth opportunities Continuing education opportunities Employment Type: Front Desk Associate Are you seeking a position that allows you to use your administrative and customer service skills to make a difference in the lives of others? Do you...


  • Waco, Texas, United States Holiday Inn Express -- Downtown Waco Full time

    Job OverviewWe are seeking a skilled Hotel Front Desk Attendant to provide exceptional service to our guests at the Holiday Inn Express -- Downtown Waco. The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.Compensation:$12 - $15 hourly


  • Waco, Texas, United States Texas Western Hospitality Group Full time

    Job DescriptionTexas Western Hospitality Group is seeking a skilled and friendly Front Desk Service Representative to join our team at Courtyard Waco - Waco, TX. As a key member of our front office staff, you will be responsible for delivering exceptional guest service and ensuring seamless check-in and check-out experiences for our valued customers.Key...


  • Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    Job Title: Front Office Operations SupervisorJob SummaryWe are seeking a highly skilled and experienced Front Office Operations Supervisor to join our team. In this role, you will be responsible for overseeing all aspects of the front office, including staff management, guest relations, and revenue growth.Key Responsibilities:To lead and motivate a team of...


  • Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    Role Summary  As a Guest Relations Manager, you will lead the front office team in delivering exceptional guest experiences and driving revenue growth. This is a fantastic opportunity to develop your leadership skills and make a meaningful contribution to our hotel's success.Key Accountabilities:Ensure seamless guest check-in and check-out processesTrain...

  • FRONT DESK AGENT

    7 days ago


    Waco, United States Texas Western Hospitality Group Full time

    Job DetailsJob Location Courtyard Waco - Waco, TX Position Type Full-Time/Part-Time Job Shift Any Description Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals....

  • Guest Service Agent

    8 months ago


    Waco, United States Hampton Inn & Suites Waco-South Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Area Supervisor

    1 week ago


    Waco, United States Ross Procurement Inc. Full time

    Our values start with our people, join a team that values you! We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and...


  • Waco, Texas, United States Topaz Dentistry & Braces - a Benevis company Full time

    Overview: At Topaz Dentistry & Braces, a Benevis company, we strive to create happy, healthy smiles through providing high-quality dental care in a fun and compassionate environment. We are seeking a dedicated Bilingual Patient Coordinator to join our team.About the Role: As a Bilingual Patient Coordinator, you will provide exceptional customer service to...


  • Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    Job Description  The Guest Relations Manager is a key role within our hotel's front office team. As a leader, you will oversee the smooth operation of the front desk, ensure exceptional guest satisfaction, and drive revenue growth through strategic initiatives.Main Responsibilities:Supervise front office staff and monitor their performanceDevelop and...


  • Waco, Texas, United States Planet Fitness Full time

    Job OverviewThis role is part of our front desk team, responsible for creating a positive member experience through superior customer service and cleanliness. As a key member of our club staff, you'll be the face of our brand, interacting with members and co-workers to exceed expectations.


  • Waco, Texas, United States Raising Cane's Full time

    Raising Cane's is committed to hiring talented individuals who share our passion for delivering outstanding customer experiences. As a Cashier, you will play a vital role in driving sales growth, improving customer satisfaction, and enhancing the overall image of our brand. We offer competitive compensation packages, opportunities for career advancement, and...


  • Waco, Texas, United States Hotel Indigo Waco-Baylor Full time

    Job OverviewWe are seeking a skilled and experienced Hotel Front Desk Agent to provide exceptional customer service and ensure a positive experience for our guests at Hotel Indigo Waco-Baylor. This is an excellent opportunity to work in a dynamic and supportive environment, delivering a unique local experience in each of our hotels.


  • Waco, United States Topgolf Full time

    Topgolf - 2301 Creekview Dr [Front Desk Agent / Concierge] As a Guest Services Associate at Topgolf, you'll: Provide Best-in-class service with hospitality for the Guests by making them feel welcome, engaging with them and working with teammates to ensure Guests are cared for; Assist guests in enjoying the fun and excitement of the game of Topgolf; Use the...


  • Waco, Texas, United States CycleBar Full time

    Sales and Job DescriptionThe purpose of the CBX Front Desk Sales Associate is to assist the General Manager with new membership sales by bringing in new members and booking them into Intro Classes. The Sales Representative also plays a vital role in retaining current members. While a fitness background is preferred, it's not required for this position. The...