Guest Service Ambassador

4 weeks ago


Phoenix, Arizona, United States Marriott Full time
Job Summary

As a Guest Service Representative at Marriott, you will be responsible for providing exceptional guest experiences through efficient and friendly service. Your primary focus will be on organizing and processing guest check-ins, check-outs, room reservations, and requests. You will also be responsible for securing payment, verifying and adjusting billing, and activating and filing room keys. Additionally, you will process all guest requests, relay messages, and print contingency lists in case of emergencies. You will identify and explain room features to guests, supply them with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. You will also follow up on any outstanding requests or problems from the previous day and resolve them. You will run and review daily reports/logs, complete designated cashier and closing reports in the computer system, and accept and record wake-up call requests and deliver them to the appropriate department. You will count the bank at the beginning and end of the shift and secure it. You will process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, and provide change. You will notify Loss Prevention/Security of any guest reports of theft. You will follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to the manager, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guests with genuine appreciation, speak with others using clear and professional language, answer telephones using appropriate etiquette, develop and maintain positive working relationships with others, support the team to reach common goals, comply with quality assurance expectations and standards, stand, sit, or walk for an extended period of time, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, and perform other reasonable job duties as requested by Supervisors.

Why Join Us?

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Phoenix, Arizona, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, delivering exceptional experiences to our guests. Your responsibilities will include:Key Responsibilities:Act as the ambassador of Wingstop, providing authentic, positive, and genuine experiences to our guests.Interact with guests...


  • Phoenix, Arizona, United States Courtyard by Marriott Full time

    Customer Service ExpertiseCourtyard by Marriott South 47th Street is seeking a skilled Customer Service Ambassador to provide exceptional guest experiences. Key responsibilities include:Welcome guests with a warm smile and provide personalized serviceAssist with check-in and check-out procedures, ensuring a seamless experienceRespond promptly to guest...


  • Phoenix, Arizona, United States Cameron Mitchell Restaurants Full time

    Guest Services RoleAt Cameron Mitchell Restaurants, we strive to create a positive first impression for our guests. Our Guest Services team is responsible for making our guests feel welcome and valued. This includes creating a warm and inviting atmosphere, providing exceptional customer service, and ensuring that our guests have a memorable experience.Key...


  • Phoenix, Arizona, United States Compass Group, North America Full time

    Customer Ambassador Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Ambassador. As a Customer Ambassador, you will be responsible for driving a hospitality environment by greeting guests, offering samples, and leading guest-facing marketing and wellness programs.Key Responsibilities:Greet every...


  • Phoenix, Arizona, United States Arizona Grand Resort & Spa Full time

    Job Summary:The Guest Service Agent is responsible for providing exceptional guest service and creating a memorable experience for our guests at the Arizona Grand Resort & Spa. This role requires a friendly, efficient, and hospitable approach to guest check-in and check-out, as well as providing information about resort activities and attractions.Key...


  • Phoenix, Arizona, United States Smashburger Full time

    Key Responsibilities:As a Guest Service Expert at Smashburger, you will be responsible for delivering exceptional customer service, ensuring a positive dining experience for every guest. Your key responsibilities will include:Providing Gold Standard service to every guest, ensuring their needs are met and exceeded.Staying knowledgeable about all menu items,...


  • Phoenix, Arizona, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be the first point of contact for our guests, providing a warm and welcoming environment that exceeds their expectations.Key ResponsibilitiesProvide exceptional guest service, ensuring...


  • Phoenix, Arizona, United States Nothing Bundt Cakes Full time

    Guest Service Representative RoleThe Nothing Bundt Cakes Guest Service Representative is the first point of contact for our guests, creating a warm and welcoming environment that showcases our brand's values and commitment to excellence.Key Responsibilities:Promptly greet guests with genuine warmth and helpful enthusiasm, following the Sweet Steps of Service...

  • Restaurant Hostess

    3 weeks ago


    Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Why The Global AmbassadorHospitality refined for a global mindset.The Global Ambassador Hotel is a luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an...


  • Phoenix, Arizona, United States AVE by Korman Communities Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at AVE by Korman Communities. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our residents, clients, and guests, ensuring a seamless and memorable experience at our communities.Key...


  • Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Job OverviewThe Global Ambassador Hotel is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Welcoming and assisting guests throughout their...


  • Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Why The Global AmbassadorHospitality refined for a global mindset.The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an...

  • Restaurant Hostess

    4 weeks ago


    Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Job OverviewThe Global Ambassador Hotel is seeking a skilled Restaurant Hostess to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest service, ensuring seamless dining experiences, and maintaining a warm and welcoming atmosphere.Key Responsibilities:Warmly greet and seat restaurant guestsManage...


  • Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Key Responsibilities:As a Restaurant Operations Manager at The Global Ambassador Hotel, you will oversee the daily operations of our high-volume restaurant, ensuring exceptional guest experiences and driving business success. Key responsibilities include:Leading a team of restaurant staff to deliver outstanding service and maintain high standards of quality...


  • Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Housekeeping Role at The Global Ambassador HotelThe Global Ambassador Hotel is a luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets...


  • Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Job OpportunityAbout The Global Ambassador HotelWe are a luxury hotel in Phoenix, renowned for our exceptional service and unique guest experiences. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.Job SummaryWe are seeking a detail-oriented and customer-focused Housekeeping Attendant to join our team. As a key...

  • Security Officer

    4 weeks ago


    Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Job Title: Security OfficerJob Summary:We are seeking a highly skilled Security Officer to join our team at The Global Ambassador Hotel. As a Security Officer, you will be responsible for ensuring the safety and security of our guests and staff. This is a unique opportunity to work in a luxury hotel environment and make a real difference in the lives of our...


  • Phoenix, Arizona, United States Marriott Full time

    Explore New Opportunities with MarriottAt Marriott, we're committed to delivering exceptional guest experiences. As a Guest Experience Expert, you'll play a key role in elevating our service standards and creating memorable moments for our guests.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Guest...


  • Phoenix, Arizona, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you will be responsible for creating memorable moments for our guests, ensuring their stay is smooth and enjoyable.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and professional...


  • Phoenix, Arizona, United States The Global Ambassador Hotel Full time

    Job OverviewWe are seeking a skilled Maintenance Technician to join our team at The Global Ambassador Hotel. As a key member of our facilities team, you will be responsible for performing general maintenance and repairs on hotel facilities, ensuring a safe and comfortable environment for our guests.Key Responsibilities:Perform routine maintenance tasks,...