Guest Service Ambassador
3 weeks ago
Guest Service Representative Role
The Nothing Bundt Cakes Guest Service Representative is the first point of contact for our guests, creating a warm and welcoming environment that showcases our brand's values and commitment to excellence.
Key Responsibilities:
- Promptly greet guests with genuine warmth and helpful enthusiasm, following the Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise to complete a unique celebration, processing guest orders efficiently and accurately using the point-of-sale system.
- Uphold a clean and organized bakery presentation, replenishing retail merchandise and cake display cases to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed, complying with all health and safety guidelines and company policies.
Core Values and Competencies:
- Servant's Heart: Goes above and beyond to support the team or guest, displaying humility and empathy in interactions with others.
- Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and 100% ownership of responsibilities.
- Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others, building positive, productive relationships with all team members.
Requirements:
- Exhibits high energy and strong interpersonal skills, enjoying interacting with diverse people and excelling at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail, being diligent, organized, and self-motivated.
- Has the ability to understand and carry out oral and written instructions, operate a point-of-sale system, and provide monetary change using U.S. currency.
- Is comfortable with new technology and has the capacity to stand for extended periods of time and work in a fast-paced environment.
Compensation: $18.00 per hour
About Nothing Bundt Cakes: We're committed to bringing joy to our guests and communities, helping make every celebration sweeter. Our bakeries offer a warm and welcoming work environment with team members who embody our brand's values and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections.
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