Guest Service Ambassador

3 weeks ago


Phoenix, Arizona, United States Nothing Bundt Cakes Full time

Guest Service Representative Role

The Nothing Bundt Cakes Guest Service Representative is the first point of contact for our guests, creating a warm and welcoming environment that showcases our brand's values and commitment to excellence.

Key Responsibilities:

  • Promptly greet guests with genuine warmth and helpful enthusiasm, following the Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise to complete a unique celebration, processing guest orders efficiently and accurately using the point-of-sale system.
  • Uphold a clean and organized bakery presentation, replenishing retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed, complying with all health and safety guidelines and company policies.

Core Values and Competencies:

  • Servant's Heart: Goes above and beyond to support the team or guest, displaying humility and empathy in interactions with others.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed, taking initiative and 100% ownership of responsibilities.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others, building positive, productive relationships with all team members.

Requirements:

  • Exhibits high energy and strong interpersonal skills, enjoying interacting with diverse people and excelling at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail, being diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions, operate a point-of-sale system, and provide monetary change using U.S. currency.
  • Is comfortable with new technology and has the capacity to stand for extended periods of time and work in a fast-paced environment.

Compensation: $18.00 per hour

About Nothing Bundt Cakes: We're committed to bringing joy to our guests and communities, helping make every celebration sweeter. Our bakeries offer a warm and welcoming work environment with team members who embody our brand's values and possess a Servant's Heart, the Spirit of a Champion, and the ability to make Genuine Connections.



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