Event Technical Supervisor, Audio Visual Specialist

1 month ago

Marco Island, United States Encore Full time
Job Title: Event Technical Supervisor, Audio Visual

Are you a technical audio visual expert looking for a challenging role in a dynamic environment? We are seeking an experienced Event Technical Supervisor, Audio Visual to join our team at JW Marriott Marco Island.

Job Summary:

The Event Technical Supervisor, Audio Visual will be responsible for leading floor operations with a focus on customer service, staff leadership, and development. This role will directly lead the technical team to ensure operational efficiencies and customer satisfaction.

Key Responsibilities:
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Comply with all Company security and safety measures.
  • Ensure equipment is secure from theft and/or damage when in use.
  • Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Maintain a positive relationship with all clients through effective communication.
  • Meet with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitor events and check in on customers throughout the day.
  • Understand and foster the hotel/client relationship.
  • Assist in training technicians on all floor activities and on hotel and Encore service expectations.
  • Serve as a mentor for new hires.
  • Model and reinforce a positive working environment centered around company values.
  • Organize the daily floor activities to ensure the timely set up, refresh, and removal of equipment.
  • Perform daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
  • Ensure the equipment sheets are updated and properly completed.
  • Work with team to establish coordinated communications for the management of events.
  • Attend venue meetings as needed.
Requirements:
  • Bachelor's degree is preferred.
  • 3-5 years of customer service or hospitality experience is preferred.
  • 3-5 years of audio visual experience is required.
  • Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
  • Knowledge of technical theory.
  • Advanced problem-solving skills.
  • Lifting 50 Lbs.
  • Experience leading workflow and team members.
  • A valid driver's license is required for team members in positions that may operate Company vehicles.
Competencies:
  • Deliver World Class Service
  • Hospitality
  • Ownership
  • Do The Right Thing
  • Manages Ambiguity
  • Drive Results
  • Directs Work
  • Achieves Goals
  • See The Big Picture
  • Financial Acumen
  • Value People
  • Builds Effective Teams
Work Environment:

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust.

The working conditions will vary between moderately quiet to noisy volumes.

Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.

Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

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