Loss Prevention Officer

2 weeks ago


Marco Island, United States Marriott International Inc Full time
Job Summary

As a Loss Prevention Officer at Marriott International, you will play a critical role in ensuring the safety and security of our guests and employees. Your primary responsibility will be to patrol all areas of the property, assist guests with room access, and monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. You will also be responsible for locking property entrances when required, conducting daily physical hazard inspections, and responding to accidents, contacting EMS or administering first aid/CPR as needed. Additionally, you will assist guests/employees during emergency situations, notify appropriate individuals in the event of accidents, attacks, or other incidents, and defuse guest/employee disturbances. You will also call for outside assistance if necessary, complete incident reports to document all Security/Loss Prevention related incidents, handle all interruptions and complaints, resolve safety hazard situations, and escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Furthermore, you will report to scenes of vehicle accidents/thefts, call for assistance using proper code responses, complete a Loss Prevention shift summary/daily activity report, and maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. You will also conduct investigations and gather evidence, conduct interviews with relevant parties, follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager, complete safety training and certifications, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, protect company assets, welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guests with genuine appreciation, speak with others using clear and professional language, prepare and review written documents accurately and completely, develop and maintain positive working relationships with others, support team to reach common goals, comply with quality assurance expectations and standards, stand, sit, or walk for an extended period of time, read and visually verify information in a variety of formats, visually inspect tools, equipment, or machines, enter and locate work-related information using computers and/or point of sale systems, move at a speed required to respond to work situations, stand, sit, or walk for an extended period of time or for an entire work shift, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance, grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination, move through narrow, confined, or elevated spaces, move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps, reach overhead and below the knees, including bending, twisting, pulling, and stooping, and perform other reasonable job duties as requested by Supervisors.

Requirements

Education:
High school diploma or G.E.D. equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing global team, and

become

the best version of you.

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