Assistant Event Operations Manager

3 weeks ago

Hilton Head Island, South Carolina, United States Marriott Full time
Job Summary

As an Assistant Event Operations Manager at Marriott, you will be responsible for ensuring seamless execution of events and functions. This includes communicating service needs to chefs and stewards, totaling charges for group functions, and preparing and presenting checks to group contacts for payment. You will also verify banquet rooms, restaurants, and coffee breaks are ready for service, inspect the cleanliness and presentation of all china, glass, and silver prior to use, and check in with guests to verify satisfaction.

Key Responsibilities
  • Verifies meeting and event rooms/space are set according to event documentation and customer requirements.
  • Leads shifts and actively participates in the servicing of events.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Assists in maintaining the inventory of function room amenities and other controllable supplies.
  • Attends and participates in all pertinent meetings.
  • Communicates critical information to the Banquet, Event Services, and Event Technology teams.
  • Conducts room function inspections prior to each event to ensure the room is set according to specifications.
  • Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
  • Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
  • Maintains attendance log for Banquet, Event Service, and Event Technology employees.
  • Manages departmental inventories and assets, including par levels and maintenance of equipment.
  • Orders supplies for the department.
  • Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
  • Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory, and requisitioning liquor.
  • Practices and executes brand-specific meeting services program per Brand Standard.
  • Assists with the Event Technology/Audio Visual team when necessary to ensure customer satisfaction.
  • Works with Event Planning team to verify flawless delivery of events.
Requirements
  • High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
  • If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
  • Preferred experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.
Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.

We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate, active, take pride in how you maintain your well-being, optimistic, and adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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