Senior E-Commerce Operations Specialist

4 days ago


Ontario, California, United States Ajinomoto Windsor, Inc. Full time
About the Role

We are seeking a highly skilled E-Commerce Analyst to join our team at Ajinomoto Windsor, Inc. as a key point of contact for all EDI related issues of end users. The successful candidate will provide support within the Information Technology area, working closely with other departments to recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Key Responsibilities
  • Provide development support in E-Commerce operations, covering complex EDI map development, development of SI business processes, and review of all inbound and out-bound activities.
  • Responsible for daily technical monitoring and troubleshooting of in-bound and out-bound transactions in SI.
  • Assist the resolution of issues with E-Commerce customers in a timely manner.
  • Work with new E-Commerce customers or vendors throughout all phases of set-up.
  • Provide after-hours support as required in any issue involving Sterling Commerce SI and any other E-Commerce related customer issues.
  • Assist the Manager of E-Commerce in identification of software issues affecting Ajinomoto Windsor, Inc. operations and associated improvements released for these issues.
  • Participate in Ajinomoto Windsor, Inc. IT implementation projects as needed.
  • Help identify systems needs, improvements, and methodology for implementation.
  • Assist in all systems back-up and potential recovery situations.
Requirements
  • A Bachelor's or Associate's degree in Information Technology or Business Administration, or equivalent experience.
  • Minimum 5+ years of experience in IBM Sterling Integrator, able to edit Maps.
  • Ability to create/modify complex maps in ANSI X12 and UCS.
  • Ability to create BPML business processes using BP editor or Graphical Process Modeler.
  • Ability to prioritize and manage multiple tasks and rely on limited experience and judgment to plan and accomplish goals.
  • Ability to demonstrate expertise in a variety of fields concepts, practices, and procedures.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • Ability to perform a variety of complicated tasks.
  • Must demonstrate excellent written and verbal communication skills.
  • Possess the ability to explain technical information in understandable language to non-tech personnel.
  • Maintain good interpersonal skills and ability to communicate with all levels in a professional manner.
  • Ability to work with both technical and non-tech personnel.
  • Possess the ability to listen to the needs of users, and translate their requests into user-friendly systems to supply needed data.
  • Possess a strong analytical approach to problem solving and troubleshooting.
  • General knowledge of installed application systems.


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