E-Commerce Operations Specialist
2 weeks ago
We are seeking a highly skilled E-Commerce Operations Specialist to join our team at Ajinomoto Foods North America. As a key member of our Information Technology department, you will be responsible for providing support and expertise in E-Commerce operations, including EDI-related issues.
Key Responsibilities- Provide Development Support: Assist in the development of E-Commerce operations, including complex EDI map development, SI business process development, and review of inbound and outbound activities.
- Technical Monitoring and Troubleshooting: Perform daily technical monitoring and troubleshooting of inbound and outbound transactions in SI.
- Customer Support: Assist in the resolution of issues with E-Commerce customers in a timely manner.
- New Customer Onboarding: Work with new E-Commerce customers or vendors throughout all phases of setup.
- After-Hours Support: Provide after-hours support as required for issues involving Sterling Commerce SI and other E-Commerce-related customer issues.
- Software Issue Identification: Assist the Manager of E-Commerce in identifying software issues affecting Ajinomoto Foods North America operations and associated improvements.
- IT Implementation Projects: Participate in Ajinomoto Foods North America IT implementation projects as needed.
- System Improvements: Help identify systems needs, improvements, and methodology for implementation.
- System Backup and Recovery: Assist in all systems backup and potential recovery situations.
- Education: Bachelor's or Associate's degree in Information Technology or Business Administration, or equivalent experience.
- Experience: Minimum 5+ years' experience in IBM Sterling Integrator, with the ability to edit maps.
- Skills: Ability to create and modify complex maps in ANSI X12 and UCS, create BPML business processes using BP editor or Graphical Process Modeler, and prioritize and manage multiple tasks.
- Communication: Excellent written and verbal communication skills, with the ability to explain technical information in understandable language to non-technical personnel.
- Interpersonal Skills: Good interpersonal skills, with the ability to communicate with all levels in a professional manner.
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