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Enterprise Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Enterprise Support Specialist to join our team at NuAxis Innovations. As a key member of our IT operations team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Provide remote telephone-based operational support services to our customers, troubleshooting and resolving technical issues related to desktops, laptops, printers, and network connectivity.
- Log and track issues in our call tracking system, ensuring timely resolution and communication with customers.
- Offer phone support for installation, configuration, and troubleshooting of operating systems, software applications, and hardware.
- Manage access and permissions for accounts, security groups, and distribution lists, ensuring secure and efficient access to our systems.
- Communicate technical information in a clear and concise manner, adapting to the needs of our customers.
- Evaluate and escalate complex technical issues to senior-level technicians or engineers, ensuring timely resolution and minimizing downtime.
- High school diploma or equivalent; Bachelor's degree preferred.
- HDIA Analyst (e.g. CSA, SCA, DST) or ITIL Foundations certification preferred.
- Related certifications such as A+, N+, MCP, and MCSE/MCSA are a plus.
- Experience in a high-volume enterprise-level call center, help desk, or service desk operation.
- Solid customer service skills, including good communication and professionalism.
- Experience supporting Microsoft Windows 10/11, Office 365, SharePoint, and Microsoft Teams.
- Experience with accounts, accesses, and permissions, using Active Directory Users and Computers (ADUC).
- In-depth knowledge of operating systems, applications, printers, and PC hardware.
At NuAxis Innovations, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
