Enterprise Technology Support Specialist
5 days ago
First Western is seeking a skilled Enterprise Technology Helpdesk Administrator to join our team. As a key member of our Enterprise Technology team, you will play a vital role in delivering exceptional support to our high-net-worth clients.
Key Responsibilities- Troubleshoot and resolve complex network and server issues.
- Utilize strong communication and problem-solving skills to resolve client inquiries and issues.
- Stay up-to-date with new technologies and methodologies to deliver innovative support solutions.
- Develop and maintain accurate documentation for ongoing technical support.
- Prioritize tasks effectively to meet deadlines and ensure SLA adherence.
- Knowledge of computer hardware and software systems.
- Analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- Excellent communication and interpersonal skills.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-3 years of experience in a helpdesk or technical support role.
- Microsoft certifications and/or ITIL certification.
- A competitive compensation package.
- Ongoing training and development opportunities.
- A comprehensive benefits program.
- Strong bonus potential.
- 401(k) plan with match.
- Paid parking and transportation benefits.
- Access to training and professional development programs.
- Sponsorship for obtaining professional certifications.
- Flex spending accounts.
- Health savings account.
- Health and wellness benefits.
- Paid time-off and bank holidays.
Interested in learning more about this opportunity? Visit our careers page at https://myfw.com/careers/ or contact us at Talent.Management@myfw.com.
First Western Financial, Inc. is an Equal Opportunity Employer committed to creating an inclusive and safe environment for all employees. We celebrate diversity and are committed to achieving a diverse workforce by hiring, developing, and retaining talented people from different backgrounds, experiences, abilities, and perspectives.
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