Enterprise Support Specialist

2 weeks ago


Denver, Colorado, United States Apria Full time
Job Summary

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Our customers—and their patients—are at the heart of what we do.

Key Responsibilities
  • Ensure users are provided with the appropriate security level access based on job title and assist users with training questions as needed for enterprise systems.
  • Perform necessary routing testing, smoke testing and UAT on system enhancements, bug fixes and all system changes as requested.
  • Daily review of default queues and resolve and resume suspended tasks and work with IT as needed.
  • Assist enterprise in the event of System outages and work with IT on determining resolution.
  • Segregation of Duties review and audit for mapping exceptions and support
  • System Security audits for provisioning and termination
  • Analytics on all systems and user performance
  • Analytics on system deficiencies and provide recommendations
  • Maintains training materials as changes and updates occur to the existing job aids.
  • Assists less experienced staff by providing guidance and instructions on job duties and responsibilities.
Requirements
  • At least three years related experience
  • Microsoft Office – Access Knowledge and Proficient Excel
  • Communication Skills
  • Ability to lead and host calls and provide clear direction to the business as needed
  • Language Skills
  • English (reading, writing, verbal)
  • Mathematical Skills
  • Basic Math Skills
About Owens & Minor

Owens & Minor is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. We are proud to service healthcare industry customers in 90 countries where we do business today.

When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.



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