Enterprise Technology Support Specialist

2 weeks ago


Denver, Colorado, United States First Western Full time
Enterprise Technology Helpdesk Administrator I

First Western is seeking a skilled and experienced Enterprise Technology Helpdesk Administrator I to join our team.

We are committed to providing our clients with exceptional service and support, and we are looking for a talented individual to help us achieve this goal.

Key Responsibilities:
  • Troubleshoot and resolve network and server issues in a timely and efficient manner.
  • Utilize strong communication and interpersonal skills to resolve client issues and questions.
  • Stay up-to-date with the latest technology and software to provide effective support.
  • Work independently to prioritize tasks and meet deadlines.
  • Collaborate with the Enterprise Technology team to deliver comprehensive solutions.
Requirements:
  • Knowledge of computer hardware and software systems.
  • Analytical and diagnostic skills.
  • Advanced knowledge of help desk software and remote-access systems.
  • High-level communication skills.
  • Microsoft Certifications within 1 year of hire.
  • ITIL within 180 days of hire.
What We Offer:
  • A competitive compensation package.
  • Ongoing training and development opportunities.
  • A comprehensive benefits program.
  • Strong bonus potential.

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive and safe environment for all employees.



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