Insurance Customer Service Representative

3 weeks ago


Charleston, West Virginia, United States State Farm Insurance Full time
Job Summary: As a State Farm Insurance Account Associate, you will provide exceptional customer service by assisting customers with their insurance needs, processing policy changes, and handling customer inquiries and claims. You will work collaboratively with team members to resolve customer issues and maintain customer records. This role requires a strong understanding of insurance products and industry trends to effectively assist customers. You will also be responsible for following company policies and procedures to ensure compliance with regulations and guidelines.

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information.
  • Process policy changes and updates in the system.
  • Handle incoming calls and emails from customers regarding policy inquiries and claims.
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction.
  • Maintain customer records and update information as needed.
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner.
  • Stay up to date with insurance products and industry trends to effectively assist customers.
  • Follow company policies and procedures to ensure compliance with regulations and guidelines.


  • Charleston, West Virginia, United States Encova Insurance Full time

    Job Summary:The Engagement Center Representative provides exceptional customer service to clients by addressing their inquiries and concerns regarding claims, medical billing, and policy-related questions. This role involves interacting with customers via phone, email, or chat, analyzing information, and determining the necessary actions to resolve their...


  • Charleston, West Virginia, United States Wagner Insurance and Financial Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our sales team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their insurance needs, and providing personalized solutions to meet those needs.Key...


  • Charleston, West Virginia, United States Nick Wagner - State Farm Agent Full time

    Customer Service RepresentativeAt Nick Wagner - State Farm Agent, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for establishing customer relationships and following up with customers as needed. You will use a customer-focused, needs-based review process to educate...


  • Charleston, West Virginia, United States AmeriHealth Caritas Full time

    Customer Service RepresentativeAt AmeriHealth Caritas, we are passionate about delivering exceptional customer service to our members and providers. As a Customer Service Representative, you will play a critical role in ensuring that our members receive timely and professional support for their healthcare needs.Key Responsibilities:Respond to member and...


  • Charleston, West Virginia, United States Qualfon Full time

    Job OverviewWe are seeking a highly skilled Insurance Customer Support Representative to join our team at Qualfon. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide professional and accurate assistance to clients, addressing...


  • Charleston, West Virginia, United States U-Haul Full time

    Customer Service RepresentativeAt U-Haul, we're looking for a friendly and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining...


  • Charleston, West Virginia, United States Medix Full time

    Medix is seeking a skilled Customer Service Representative to provide exceptional support to our Medicare members.You will address inquiries, resolve issues, and offer guidance on benefits, coverage, and services, ensuring a positive experience for our members.Key Responsibilities:Recognize and understand insurance plan types, including Commercial,...


  • Charleston, West Virginia, United States City National Bank of WV Full time

    About City National Bank of WVWe are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETSCustomer Service Representative RoleAs a Customer Service Representative at City National Bank of WV, you will be the first point of contact for customers, representing the bank in a professional and helpful manner. You will provide exceptional customer service by...


  • Charleston, West Virginia, United States City National Bank of WV Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at City National Bank of WV. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their banking needs are met.Key...


  • Charleston, West Virginia, United States Encova Insurance Full time

    Job SummaryThe Engagement Center Representative provides exceptional customer service to clients by addressing their inquiries and concerns related to claims, medical billing, and policy information. This role involves interacting with customers via phone, email, or chat to resolve their issues and provide accurate information.Key ResponsibilitiesProvide...


  • Charleston, West Virginia, United States Coforge Full time

    Role: Customer Service RepresentativeKey Skills: Customer Service, customer support, customer experience via phone.Experience: 1+ yearsLocation: Charleston, WVMode of Hire: Full TimeWe at Coforge are hiring Customer Service Representative with the following skillset:· Promoting and/saving products and services.· Providing an excellent customer experience...


  • Charleston, West Virginia, United States Chick-fil-A Full time

    We're passionate about serving our community at Chick-fil-A, and we're looking for talented individuals to join our team. As a Customer Service Representative, you'll have the opportunity to work in a fast-paced environment, interacting with customers and providing exceptional service. You'll also have the chance to develop your skills and advance in your...


  • Charleston, West Virginia, United States Coforge Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Sales Representative is responsible for delivering exceptional customer experiences through problem-solving skills and effective communication. This role combines elements of customer service and sales, requiring the ability to turn any situation into a positive outcome.Key...


  • Charleston, West Virginia, United States COFORGE Marketing Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a skilled Customer Service Representative to join our team at Coforge Marketing. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to multitask in a fast-paced environment.Key Responsibilities:Provide exceptional customer service and...


  • Charleston, West Virginia, United States U-Haul Full time

    Job Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations. Key Responsibilities:• Assist customers with U-Haul products...


  • Charleston, West Virginia, United States City National Bank of WV Full time

    Customer Service RepresentativeAt City National Bank of WV, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving service-related issues, and identifying customers' financial needs.Key...


  • Charleston, West Virginia, United States Massage Envy Full time

    Overview:We're seeking a skilled Customer Service Representative to join our team at Massage Envy West Ashley. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.Key Responsibilities:Provide outstanding customer service and ensure every guest feels valued and...


  • Charleston, West Virginia, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Charleston, West Virginia, United States Southern Crown Partners Full time

    Job Title: Service AssistantReports To: Service Representative/Service ManagerJob Summary: As a Service Assistant, you will ride with a Service Representative (CDL A Driver) and be responsible for delivering and merchandising products to customer accounts with a sense of urgency and faster-than-average work pace.Key Responsibilities:Provides continuous,...


  • Charleston, West Virginia, United States Enterprise Holdings Full time

    Job Summary:The Customer Assistance Representative Sr will provide exceptional customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role requires a high level of knowledge and expertise to provide administrative support, service customers, and act as a rental back-up in a...