Customer Service Representative

4 weeks ago


Charleston, West Virginia, United States Medix Full time

Medix is seeking a skilled Customer Service Representative to provide exceptional support to our Medicare members.

You will address inquiries, resolve issues, and offer guidance on benefits, coverage, and services, ensuring a positive experience for our members.

Key Responsibilities:

  • Recognize and understand insurance plan types, including Commercial, Individual Products, HIX, and Government Plans.
  • Receive member inquiries via inbound calls and make outbound calls to members, vendors, and other departments.
  • Follow Call Flow process for member calls and understand and apply protocol for using language line.
  • Be familiar with different plan documents and how to quickly locate and quote from them.

Requirements:

  • 2 years previous experience in customer service, preferably in a healthcare or insurance setting.
  • CPR Certification
  • Prior experience in a call center environment is preferred.


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