Customer Service Representative

2 days ago


Charleston, West Virginia, United States AmeriHealth Caritas Full time
Customer Service Representative

At AmeriHealth Caritas, we are passionate about delivering exceptional customer service to our members and providers. As a Customer Service Representative, you will play a critical role in ensuring that our members receive timely and professional support for their healthcare needs.

Key Responsibilities:
  • Respond to member and provider inquiries in a timely and professional manner
  • Provide accurate and timely member documentation
  • Present a positive image of the company and demonstrate a passion for providing superior customer service
  • Strive to resolve inquiries on first contact while ensuring that the inquiry has been addressed to the customer's satisfaction
  • Provide feedback and/or solutions to the supervisor to ensure continuous process improvement
Requirements:
  • High School diploma or GED required
  • 1 year prior customer service experience required
  • Call center experience taking in-bound and/or out-bound calls preferred
  • Prior experience in the healthcare or managed care industry preferred
What We Offer:
  • Competitive pay
  • Paid time off including holidays and volunteer events
  • Health insurance coverage for you and your dependents on Day 1
  • 401(k) Tuition reimbursement and more

We are an equal opportunity employer and welcome applications from diverse candidates. Must be able to go onsite after training in North Charleston, SC.



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