Insurance Customer Support Representative
2 days ago
We are seeking a highly skilled Insurance Customer Support Representative to join our team at Qualfon. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide professional and accurate assistance to clients, addressing their queries and concerns in a timely and efficient manner.
- Build and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
- Collaborate with internal teams to ensure seamless communication and resolution of client issues.
- Stay up-to-date with industry developments and product offerings to provide informed advice and recommendations to clients.
Requirements:
- Active Property and Casualty License.
- 4+ years of Personal Lines insurance customer service experience required.
- Experience with high-net-worth carriers such as Chubb, PURE, AIG, etc.
- Excellent written communication skills, with the ability to write clearly and proactively.
- Self-confident with the ability to make sound independent decisions.
- Proficient in using a variety of computer programs, including CRM, MS Office, and carrier quoting tools.
Benefits:
- 401(k) matching.
- Dental insurance.
- Health insurance.
- Paid time off.
- Parental leave.
- Vision insurance.
Work Environment:
As a remote employee, you will be working from the comfort of your own home, with a dedicated workspace that is quiet and free from distractions. You will be provided with a computer and high-speed internet, and will be required to have a stable internet connection with a minimum upload speed of 5 Mbps and download speed of 16 Mbps.
Equal Opportunity Employer:
Qualfon is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.
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