Insurance Customer Support Representative

2 days ago


Charleston, West Virginia, United States Qualfon Full time
Job Overview

We are seeking a highly skilled Insurance Customer Support Representative to join our team at Qualfon. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide professional and accurate assistance to clients, addressing their queries and concerns in a timely and efficient manner.
  • Build and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
  • Collaborate with internal teams to ensure seamless communication and resolution of client issues.
  • Stay up-to-date with industry developments and product offerings to provide informed advice and recommendations to clients.

Requirements:

  • Active Property and Casualty License.
  • 4+ years of Personal Lines insurance customer service experience required.
  • Experience with high-net-worth carriers such as Chubb, PURE, AIG, etc.
  • Excellent written communication skills, with the ability to write clearly and proactively.
  • Self-confident with the ability to make sound independent decisions.
  • Proficient in using a variety of computer programs, including CRM, MS Office, and carrier quoting tools.

Benefits:

  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Paid time off.
  • Parental leave.
  • Vision insurance.

Work Environment:

As a remote employee, you will be working from the comfort of your own home, with a dedicated workspace that is quiet and free from distractions. You will be provided with a computer and high-speed internet, and will be required to have a stable internet connection with a minimum upload speed of 5 Mbps and download speed of 16 Mbps.

Equal Opportunity Employer:

Qualfon is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.



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