Customer Service Representative

1 month ago


Charleston, West Virginia, United States U-Haul Full time
Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

• Assist customers with U-Haul products and services, providing personalized support and guidance.
• Use smartphone-based U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
• Clean and inspect equipment on the lot, checking fluid levels and performing routine maintenance.
• Answer questions and educate customers regarding products and services, promoting U-Haul's offerings.
• Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
• Install hitches and trailer wiring, ensuring safe and secure connections.
• Fill propane and drive a forklift, performing tasks that require certification.
• Participate in ongoing continuous U-Haul education through U-Haul University, staying up-to-date on products and services.

Requirements:

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We will not hire or re-hire individuals who use nicotine products in states where prohibited.

Benefits:

• Career stability and opportunities for advancement.
• Mindset App Reimbursement and Gym Reimbursement Program.
• Health insurance and Prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance and MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental and Vision Plans.
• Business travel insurance.
• You Matter EAP.
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey's SmartDollar Program.

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